机器人显示名与站点标题可配；多段联运列表投影；协同群监听对账；工单附件落存；模板与工单后台补强

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/jobs/event_exception_poll.py

@@ -7,8 +7,11 @@
 
 from __future__ import annotations
 
+import json
 import logging
+import time
 from datetime import datetime
+from pathlib import Path
 from typing import Any, Callable, Optional
 
 from agent.config import Settings, get_settings
@@ -90,10 +93,9 @@ def poll_event_exceptions(
     test_prefix = False
     lookup = timeout_lookup or getattr(book, "get_timeout_by_code", None)
     ready = notify_app_flag(notify_ready)
+    rows = [r for r in (lister() or []) if isinstance(r, dict)]
     sent = 0
-    for row in lister() or []:
-        if not isinstance(row, dict):
-            continue
+    for row in rows:
         try:
             if _handle_one(
                 row,
@@ -194,7 +196,8 @@ def _handle_one(
     if skip_reason:
         logger.info("事件异常跳过 wo=%s kind=%s reason=%s", no, kind, skip_reason)
         return False
-    if workday_elapsed_hours(started, now) < hours:
+    elapsed = workday_elapsed_hours(started, now)
+    if elapsed < hours:
         return False
     watchers = [dict(x) for x in (row.get("watchers") or []) if isinstance(x, dict)]
     sales = _ticket_sales(row, watchers)
@@ -206,6 +209,7 @@ def _handle_one(
     names = [str(p.get("name") or "").strip() for p in people if str(p.get("name") or "").strip()]
     chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
     where = conversation_of(wait_kind=kind, collab_chat_id=chat_id)
+    app_targets = pick_app_targets(people)
     # 群里用 @。销售超时即使发到私聊，也写成 @销售姓名，不写「您」或「相关人员」。
     mention = where == "group" or kind in _SALES_WAIT_KINDS
     text = copy.event_exception_session_text(
@@ -248,6 +252,8 @@ def _handle_one(
             test_prefix=test_prefix,
             enqueue=enqueue or _default_enqueue,
         )
+    else:
+        pass
     recorder = getattr(book, "record_event_exception", None)
     if callable(recorder):
         recorder(work_order_no=no, event_exception=exception_type(kind))