机器人显示名与站点标题可配；多段联运列表投影；协同群监听对账；工单附件落存；模板与工单后台补强

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/group_collab.py

@@ -103,7 +103,12 @@ def handle_group_inbound(
         or ""
     ).upper()
     if line == "MULTI":
-        from agent.policy.multi_group_ops import bot_sender_when_air_multi, handle_multi_inbound, sender_mode
+        from agent.policy.multi_group_ops import (
+            apply_multi_file,
+            bot_sender_when_air_multi,
+            handle_multi_inbound,
+            sender_mode,
+        )
 
         if not (
             _sender_allowed(ticket, message.sender_id)
@@ -111,6 +116,22 @@ def handle_group_inbound(
         ):
             logger.info("group_inbound 多段忽略非成员 sender=%s", message.sender_id)
             return "group_ignore"
+        kind_multi = (message.msg_type or "text").lower()
+        # 附件走归段落库；禁止把文件名塞进文字报价。
+        if kind_multi in {"file", "image", "video"}:
+            media = dict(message.media or {})
+            filename = str(
+                media.get("filename") or media.get("FileName") or (message.content or "")
+            ).strip()
+            with bot_sender_when_air_multi(ticket):
+                return apply_multi_file(
+                    flow=engine,
+                    ticket=ticket,
+                    chat_id=chat_id,
+                    sender_id=message.sender_id,
+                    filename=filename,
+                    media=media,
+                )
         # 会话存档听到的报价也走这里。含空运时群是机器人建的，必须改走桥才能发得出去。
         with bot_sender_when_air_multi(ticket):
             return handle_multi_inbound(
@@ -142,6 +163,20 @@ def handle_group_inbound(
 
     sess = _session_of_ticket(engine, ticket)
     if is_handoff_ticket(ticket, sess):
+        # 转人工后不再跟报价/成交/补字段，但「解散群」仍要执行，否则协同群清不掉。
+        from agent.routing.group_intent import INTENT_DISSOLVE, classify_group_text
+
+        kind0 = (message.msg_type or "text").lower()
+        if kind0 in {"", "text"} and (
+            classify_group_text(message.content or "", injected=injected_intent)
+            == INTENT_DISSOLVE
+        ):
+            logger.info(
+                "group_inbound 转人工仍解散 wo=%s chat=%s",
+                ticket_no(ticket),
+                chat_id,
+            )
+            return dissolve_group(flow=engine, ticket=ticket, sess=sess)
         logger.info(
             "group_inbound 转人工不再跟 wo=%s chat=%s",
             ticket_no(ticket),
@@ -221,12 +256,13 @@ def handle_group_inbound(
             text=message.content or "",
         )
     if intent == INTENT_CONFIRM_TMS:
-        return apply_confirm_tms_quote(
+        phase = apply_confirm_tms_quote(
             flow=engine,
             ticket=ticket,
             sender_id=message.sender_id,
             sess=sess,
         )
+        return phase
     if intent in {INTENT_KEEP_TMS, INTENT_DROP_TMS}:
         return apply_tms_quote_choice(
             flow=engine,