落地多段联运私聊：齐了才建单拉群，附件只收格子值，核对改正不再整单重开。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/sea_group_ops.py

@@ -286,18 +286,21 @@ def resolve_group_mentions(
     flow: Any,
     ticket: object,
     sess: Any = None,
+    fallback_sales_id: str = "",
 ) -> tuple[str, list[str], list[str]]:
     """
     群摘要必须 @ 到具体销售和每位产品，禁止只写岗位词「销售」。
 
-    进程重启后内存会话没了，主账 byCollabChat 也可能不带姓名：
-    用销售 userid + 群成员（去掉存档账号）反查员工管理。
+    进程重启后内存会话没了，主账 byCollabChat / getForAgent 也可能不带姓名或企微号：
+    用销售 userid（没有则用发言人）+ 群成员（去掉存档账号）反查员工管理。
+    查不到姓名就用 userid，仍然是具体人。
     返回：(销售展示名, 产品展示名列表, 要点到的 userid)。
     """
     view = ticket_view(ticket)
     sales_id = str(view.get("sales_wecom_id") or view.get("salesWecomId") or "").strip()
     if sess is not None:
         sales_id = sales_id or str(getattr(sess, "sales_wecom_id", "") or getattr(sess, "sender_id", "") or "").strip()
+    sales_id = sales_id or (fallback_sales_id or "").strip()
     members = [
         str(x).strip()
         for x in (view.get("collab_member_ids") or view.get("memberIds") or [])
@@ -323,10 +326,10 @@ def resolve_group_mentions(
     sales_name = sales_name or str(view.get("sales_name") or view.get("salesName") or "").strip()
     if not sales_name or sales_name == "销售":
         looked = _staff_display_name(flow, sales_id) if sales_id else ""
-        if looked:
+        if looked and looked != "销售":
             sales_name = looked
-    if not sales_name:
-        sales_name = sales_id or "销售"
+    if not sales_name or sales_name == "销售":
+        sales_name = sales_id
 
     products: list[str] = []
     if sess is not None:
@@ -383,7 +386,19 @@ def hydrate_ticket(flow: Any, ticket: object) -> object:
     facts = dict(view.get("facts") or {})
     has_facts = any(
         str(facts.get(k) or "").strip()
-        for k in ("起运港", "目的港", "品名", "货量", "起运地", "目的地", "件数", "毛重")
+        for k in (
+            "起运港",
+            "目的港",
+            "品名",
+            "货量",
+            "起运地",
+            "目的地",
+            "件数",
+            "毛重",
+            "运输类型",
+            "始发站",
+            "目的站",
+        )
     )
     quote = dict(view.get("quote") or {})
     has_quote = bool(quote.get("total") or _quote_fee_rows(quote))
@@ -515,6 +530,28 @@ def send_brief_and_sheet(
     return "brief_and_sheet"
 
 
+def _has_sheet_inquiry_facts(facts: dict[str, Any]) -> bool:
+    """段票/填表票是否已带可匹配模板的询价字段。"""
+    src = dict(facts or {})
+    return any(
+        str(src.get(k) or "").strip()
+        for k in (
+            "起运港",
+            "目的港",
+            "品名",
+            "货量",
+            "起运地",
+            "目的地",
+            "件数",
+            "毛重",
+            "运输类型",
+            "线路类别",
+            "始发站",
+            "目的站",
+        )
+    )
+
+
 def send_filled_sheet(
     *,
     flow: Any,
@@ -529,6 +566,8 @@ def send_filled_sheet(
 
     business_line 决定匹配哪套后台模板；空运必须传 AIR，禁止落到海运默认模板。
     """
+    incoming_view = ticket_view(ticket) if ticket is not None else {}
+    incoming_facts = dict(incoming_view.get("facts") or {})
     ticket = hydrate_ticket(flow, ticket)
     view = ticket_view(ticket) if ticket is not None else {}
     no = (sess.work_order_no if sess else "") or ticket_no(ticket)
@@ -539,6 +578,11 @@ def send_filled_sheet(
         or ""
     ).strip()
     facts = dict(view.get("facts") or {})
+    # 段票已带询价字段时，禁止被主账 MULTI 快照（往往只有 segments_json）盖掉。
+    if _has_sheet_inquiry_facts(incoming_facts):
+        merged = dict(facts)
+        merged.update({k: v for k, v in incoming_facts.items() if str(v or "").strip()})
+        facts = merged
     if sess is not None and getattr(sess, "facts", None):
         facts.update(dict(sess.facts or {}))
     collab = dict(view.get("collab_facts") or {})