落地多段联运私聊：齐了才建单拉群，附件只收格子值，核对改正不再整单重开。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/inquiry_copy.py

@@ -219,6 +219,9 @@ _LAND_EXAMPLES = {
     "毛重": "50kg",
     "车型/数量": "9米6/1",
     "通关口岸": "皇岗",
+    "运输类型": "国内运输拼车",
+    "线路类别": "国内长途/零担",
+    "运输分类": "急件",
 }
 
 
@@ -321,13 +324,17 @@ def ask_land_fields(
     报价日期不进待补充。
     """
     src = dict(facts or {})
-    skip = {"报价日期", "运输类型", "线路类别", "运输分类"}
+    skip = {"报价日期"}
     missing = [k for k in missing_keys if k and k not in skip]
     land_type = (land_subtype or src.get("运输类型") or "").strip()
     optional = _land_optional_keys(land_type)
     lines = ["请确认并补充以下信息：", "运输方式：陆运"]
     if land_type:
         lines.append(f"运输类型：{land_type}")
+    for key in ("线路类别", "运输分类"):
+        val = (src.get(key) or "").strip()
+        if val:
+            lines.append(_land_field_line(key, val, required=True))
     for key in _land_cargo_keys(land_type, src):
         val = (src.get(key) or "").strip()
         if val:
@@ -373,7 +380,9 @@ def _air_known_value(facts: dict[str, str], key: str) -> str:
         return (src.get("包装方式") or src.get("包装类型") or "").strip()
     if key == "报价日期":
         return (src.get("报价日期") or "").strip()
-    return (src.get(key) or "").strip()
+    from agent.llm.extract_text import clip_inquiry_value
+
+    return clip_inquiry_value(src.get(key) or "")
 
 
 def _sea_known_value(facts: dict[str, str], key: str) -> str:
@@ -1483,6 +1492,52 @@ def sea_tms_miss_wecom_payload(*, work_order_no: str, action_url: str = "") -> d
     return {"msgtype": "template_card", "template_card": card}
 
 
+MULTI_CONFIRM_TAIL = "请回复「确定」创建工单，内容有误时，请重新发内容。"
+MULTI_SAME_MODE = "同一运输方式出现了两段，请拆开再发。"
+MULTI_CONFIRM_EXPIRED = "刚才的多段核对已过期，请把多段需求再发一次，出核对后再回复确定。"
+
+
+def multi_air_manual_hint(*, work_order_no: str) -> str:
+    """含空运的多段：不自动拉群，请销售把人和智能体拉进原有群并发送工单号。"""
+    no = (work_order_no or "").strip()
+    return f"请手动拉相关人员和智能体到原有群，并在群聊发送工单编号{no}"
+
+
+def multi_pull_text(*, work_order_no: str) -> str:
+    """不含空运：建单后的拉群文字兜底。不写 TMS、不写暂无报价。"""
+    no = (work_order_no or "").strip()
+    return "\n".join(
+        [
+            f"询价工单 {no}",
+            "工单已创建。",
+            "是否拉产品人员进群协同？",
+            BTN_PULL_COLLAB,
+        ]
+    )
+
+
+def multi_pull_wecom_payload(*, work_order_no: str) -> dict[str, Any]:
+    """不含空运：一张卡、一个按钮，点下去才按各段线路建群。"""
+    no = (work_order_no or "").strip()
+    return {
+        "msgtype": "template_card",
+        "template_card": {
+            "card_type": "button_interaction",
+            "source": {"desc": "多段联运", "desc_color": 0},
+            "main_title": {"title": f"询价工单 {no}", "desc": "工单已创建。"},
+            "sub_title_text": "是否拉产品人员进群协同？",
+            "task_id": card_task_id("multi_pull", no or "multi"),
+            "button_list": [
+                {
+                    "text": BTN_PULL_COLLAB,
+                    "style": 1,
+                    "key": f"{BTN_PULL_COLLAB_KEY}:{no}",
+                }
+            ],
+        },
+    }
+
+
 def handoff_air_hint(*, work_order_no: str) -> str:
     """空运转人工：只发文字，不建群。"""
     no = (work_order_no or "").strip()