落地多段联运私聊：齐了才建单拉群，附件只收格子值，核对改正不再整单重开。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/text_inquiry.py

@@ -1,5 +1,5 @@
 """
-意图：普通文字询价（空运 / 海运闭环）。
+意图：普通文字询价（空运 / 海运 / 陆运 / 多段联运）。
 
 本文件职责：入站文字 → 流程编排；回复只写入 outbox。
 禁止：在本文件抽字段语义（交给 extract）；禁止直连 TMS；禁止回调线程外的额外阻塞。
@@ -45,7 +45,7 @@ def _drop_other_mode_drafts(*, owner: str, sender_id: str) -> None:
     """
     kind = (owner or "").upper()
     sid = (sender_id or "").strip()
-    if not sid or kind not in {"SEA", "AIR", "LAND"}:
+    if not sid or kind not in {"SEA", "AIR", "LAND", "MULTI"}:
         return
     land = get_land_text_flow()
     air = get_air_text_flow()
@@ -112,6 +112,19 @@ def _pick_text_flow(*, sender_id: str, text: str, injected_mode: str = "", prefe
     from agent.policy.quote_adjust_ops import quoted_adjust_flow
     from agent.policy.handoff_human import is_handoff_frozen
 
+    from agent.policy.multi_segments import classify_multi_text
+    from agent.policy.multi_text_flow import get_multi_text_flow
+
+    multi = get_multi_text_flow()
+    # 多段核对上的「确定」优先于陆运旧核对，避免建出海运/陆运单段工单。
+    if looks_like_confirm(text):
+        multi_hit = multi.session_of(sender_id)
+        if (
+            multi_hit
+            and (multi_hit.business_line or "").upper() == "MULTI"
+            and (multi_hit.phase or "") == "wait_confirm"
+        ):
+            return multi
     land = get_land_text_flow()
     if looks_like_confirm(text):
         restored = land.restore_confirm_session(sender_id)
@@ -123,14 +136,42 @@ def _pick_text_flow(*, sender_id: str, text: str, injected_mode: str = "", prefe
     sea = get_sea_text_flow()
     air = get_air_text_flow()
     spoken = (injected_mode or detect_transport_mode(text) or "").upper()
+    multi_kind = classify_multi_text(text) if not injected_mode else "single"
+    if multi_kind in {"multi", "same_mode"}:
+        _drop_other_mode_drafts(owner="MULTI", sender_id=sender_id)
+        return multi
     # 本句点名运输方式：盖掉其它方式的旧补问，避免海运补字段走陆运样例图。
+    # 多段正在补问时例外：销售会写「段2：运输方式：空运」，不能把多段草稿丢掉改走单段。
+    # 已出号等拉群不算补问：再发陆运附件要走陆运，不能粘在旧工单的手动拉群提示上。
     if spoken in {"SEA", "AIR", "LAND"}:
+        multi_draft = multi.session_of(sender_id)
+        if (
+            multi_draft
+            and (multi_draft.business_line or "").upper() == "MULTI"
+            and (multi_draft.phase or "") == "clarify"
+        ):
+            return multi
         _drop_other_mode_drafts(owner=spoken, sender_id=sender_id)
+        stale_handoff = (multi_draft.phase or "") in {
+            "wait_collab",
+            "wait_manual_group",
+            "collab_group",
+        } if multi_draft else False
+        if _front_bookmark(multi_draft) or stale_handoff:
+            multi.drop_current_bookmark(sender_id)
         if spoken == "SEA":
             return sea
         if spoken == "LAND":
             return land
         return air
+    multi_sess = multi.session_of(sender_id)
+    if (
+        multi_sess
+        and (multi_sess.business_line or "").upper() == "MULTI"
+        and (multi_sess.phase or "") in {"clarify", "wait_confirm"}
+        and not (looks_like_confirm(text) and (multi_sess.phase or "") != "wait_confirm")
+    ):
+        return multi
     sea_sess = sea.session_of(sender_id)
     land_sess = land.session_of(sender_id)
     air_sess = air.session_of(sender_id)