落地多段联运私聊：齐了才建单拉群，附件只收格子值，核对改正不再整单重开。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/handlers/air_group_collab.py

@@ -116,6 +116,19 @@ def handle_air_group(
     mark_air_text(chat_id=chat_id, sender_id=message.sender_id, text=text)
     wo = copy.extract_work_order_no(text)
     if wo:
+        from agent.policy.multi_group_ops import handle_multi_inbound, ticket_is_multi
+
+        getter = getattr(engine.ledger, "get_ticket", None)
+        raw_ticket = getter(work_order_no=wo) if callable(getter) else None
+        if raw_ticket is not None and ticket_is_multi(raw_ticket):
+            return handle_multi_inbound(
+                flow=engine,
+                ticket=raw_ticket,
+                chat_id=chat_id,
+                sender_id=message.sender_id,
+                text=text,
+                injected_quote=injected_quote,
+            )
         from agent.policy.handoff_human import try_commit_air_group_handoff
 
         handed = try_commit_air_group_handoff(engine, chat_id=chat_id, work_order_no=wo)

inquiry-agent/agent/handlers/attachment_inquiry.py

@@ -30,6 +30,30 @@ VisionFn = Callable[..., dict[str, Any]]
 DownloadFn = Callable[[str], tuple[bytes, str]]
 PutFn = Callable[..., dict[str, Any]]
 
+
+def prefer_extracted_oral(raw_text: str, organized: str) -> str:
+    """
+    千问把报价单整理成空、几个字或几十个字时，改用抽出的单元格原文。
+
+    测服复现：陆运 997 字被压成 48 字、海运 1325 字被压成 52 字，
+    多段补问就只剩货量/运输分类，起运港目的港整段待补充。
+    整理结果够长、没有被大幅压短时仍用整理后的，方便人读。
+    """
+    raw = (raw_text or "").strip()
+    org = (organized or "").strip()
+    if not raw:
+        return org
+    if not org:
+        return raw
+    # 报价单原文很长、整理后只剩几分之一：用原文。997→48、1325→52 都走这里。
+    if len(raw) >= 200 and len(org) * 8 < len(raw):
+        return raw
+    if len(org) < 8 and len(raw) >= 40:
+        return raw
+    if len(org) < 40 and len(org) * 5 < len(raw):
+        return raw
+    return org
+
 _STASH: dict[str, bytes] = {}
 _STASH_LOCK = threading.Lock()
 _PRECEDE_NOISE = (
@@ -68,10 +92,17 @@ def _stash_get(key: str) -> bytes:
 
 
 def drop_all_private_bookmarks(sender_id: str) -> None:
-    """三线当前书签都丢掉；已出号仍能按工单号找回。"""
+    """
+    海运/空运/陆运/多段当前书签都丢掉；已出号仍能按工单号找回。
+
+    附件发卡或认完必须连多段一起清：否则旧补问草稿会把新附件口播当成补字段，
+    海运只剩货量/运输分类，陆运再问一遍运输类型。
+    """
     from agent.handlers.image_inquiry import drop_all_private_bookmarks as _drop
+    from agent.policy.multi_text_flow import get_multi_text_flow
 
     _drop(sender_id)
+    get_multi_text_flow().drop_current_bookmark(sender_id)
 
 
 def is_active_attachment_wait(sender_id: str, *, now: Optional[float] = None) -> bool:
@@ -404,6 +435,8 @@ def finish_attach_wave(
         media=dict(seed_message.media) if seed_message else {},
         raw=dict(seed_message.raw) if seed_message else {},
     )
+    # 认完附件一律新开：不能粘在发卡前留下的多段/单段补问草稿上。
+    drop_all_private_bookmarks(sender_id)
     phase = handle_text_inquiry(inbound, store=_StoreProxy())
     if reason and not prefix_used["v"]:
         msg_store.enqueue_outbound(
@@ -612,9 +645,18 @@ def _recognize_file(
                 allow_network=bool(settings.llm_allow_network and settings.llm_data_usage_confirmed),
             )
         if packed.get("ok") and str(packed.get("text") or "").strip():
-            organized = str(packed.get("text") or "")
+            organized = prefer_extracted_oral(raw_text, str(packed.get("text") or ""))
         elif not packed.get("ok"):
             org_err = str(packed.get("error") or org_err or "attachment_text_failed")
+    logger.info(
+        "attachment 认完 sender=%s idx=%s name=%s raw_len=%s oral_len=%s err=%s",
+        sender_id,
+        index,
+        filename,
+        len(raw_text),
+        len((organized or "").strip()),
+        org_err or "-",
+    )
     book.complete_material(
         sender_id,
         index,

inquiry-agent/agent/handlers/card_action.py

@@ -20,7 +20,17 @@ logger = logging.getLogger(__name__)
 
 
 def _pick_card_flow(sender_id: str, payload: dict | None):
-    """点卡：海运/陆运书签能找回工单就走对应流程，否则空运。"""
+    """
+    点卡：先认多段联运，再认海运/陆运，最后才空运。
+
+    多段工单主账停点常被收成 tms_miss。若先走空运，「拉产品进群」会被丢掉、销售点了没回声。
+    """
+    from agent.policy.multi_text_flow import get_multi_text_flow
+
+    multi = get_multi_text_flow()
+    multi_sess = multi.session_for_action(sender_id, payload)
+    if multi_sess and (multi_sess.business_line or "").upper() == "MULTI":
+        return multi
     sea = get_sea_text_flow()
     sess = sea.session_for_action(sender_id, payload)
     if sess and (sess.business_line or "").upper() == "SEA":

inquiry-agent/agent/handlers/group_collab.py

@@ -95,6 +95,30 @@ def handle_group_inbound(
             from agent.policy.land_text_flow import get_land_text_flow
 
             engine = get_land_text_flow()
+    view0 = ticket_view(ticket)
+    line = str(
+        view0.get("business_line")
+        or view0.get("businessLine")
+        or getattr(ticket, "business_line", "")
+        or ""
+    ).upper()
+    if line == "MULTI":
+        from agent.policy.multi_group_ops import handle_multi_inbound, sender_mode
+
+        if not (
+            _sender_allowed(ticket, message.sender_id)
+            or sender_mode(engine, message.sender_id)
+        ):
+            logger.info("group_inbound 多段忽略非成员 sender=%s", message.sender_id)
+            return "group_ignore"
+        return handle_multi_inbound(
+            flow=engine,
+            ticket=ticket,
+            chat_id=chat_id,
+            sender_id=message.sender_id,
+            text=message.content or "",
+            injected_quote=injected_quote,
+        )
     ticket = hydrate_ticket(engine, ticket)
     if not _sender_allowed(ticket, message.sender_id):
         logger.info("group_inbound 忽略非成员 sender=%s chat=%s", message.sender_id, chat_id)

inquiry-agent/agent/handlers/text_inquiry.py

@@ -1,5 +1,5 @@
 """
-意图：普通文字询价（空运 / 海运闭环）。
+意图：普通文字询价（空运 / 海运 / 陆运 / 多段联运）。
 
 本文件职责：入站文字 → 流程编排；回复只写入 outbox。
 禁止：在本文件抽字段语义（交给 extract）；禁止直连 TMS；禁止回调线程外的额外阻塞。
@@ -45,7 +45,7 @@ def _drop_other_mode_drafts(*, owner: str, sender_id: str) -> None:
     """
     kind = (owner or "").upper()
     sid = (sender_id or "").strip()
-    if not sid or kind not in {"SEA", "AIR", "LAND"}:
+    if not sid or kind not in {"SEA", "AIR", "LAND", "MULTI"}:
         return
     land = get_land_text_flow()
     air = get_air_text_flow()
@@ -112,6 +112,19 @@ def _pick_text_flow(*, sender_id: str, text: str, injected_mode: str = "", prefe
     from agent.policy.quote_adjust_ops import quoted_adjust_flow
     from agent.policy.handoff_human import is_handoff_frozen
 
+    from agent.policy.multi_segments import classify_multi_text
+    from agent.policy.multi_text_flow import get_multi_text_flow
+
+    multi = get_multi_text_flow()
+    # 多段核对上的「确定」优先于陆运旧核对，避免建出海运/陆运单段工单。
+    if looks_like_confirm(text):
+        multi_hit = multi.session_of(sender_id)
+        if (
+            multi_hit
+            and (multi_hit.business_line or "").upper() == "MULTI"
+            and (multi_hit.phase or "") == "wait_confirm"
+        ):
+            return multi
     land = get_land_text_flow()
     if looks_like_confirm(text):
         restored = land.restore_confirm_session(sender_id)
@@ -123,14 +136,42 @@ def _pick_text_flow(*, sender_id: str, text: str, injected_mode: str = "", prefe
     sea = get_sea_text_flow()
     air = get_air_text_flow()
     spoken = (injected_mode or detect_transport_mode(text) or "").upper()
+    multi_kind = classify_multi_text(text) if not injected_mode else "single"
+    if multi_kind in {"multi", "same_mode"}:
+        _drop_other_mode_drafts(owner="MULTI", sender_id=sender_id)
+        return multi
     # 本句点名运输方式：盖掉其它方式的旧补问，避免海运补字段走陆运样例图。
+    # 多段正在补问时例外：销售会写「段2：运输方式：空运」，不能把多段草稿丢掉改走单段。
+    # 已出号等拉群不算补问：再发陆运附件要走陆运，不能粘在旧工单的手动拉群提示上。
     if spoken in {"SEA", "AIR", "LAND"}:
+        multi_draft = multi.session_of(sender_id)
+        if (
+            multi_draft
+            and (multi_draft.business_line or "").upper() == "MULTI"
+            and (multi_draft.phase or "") == "clarify"
+        ):
+            return multi
         _drop_other_mode_drafts(owner=spoken, sender_id=sender_id)
+        stale_handoff = (multi_draft.phase or "") in {
+            "wait_collab",
+            "wait_manual_group",
+            "collab_group",
+        } if multi_draft else False
+        if _front_bookmark(multi_draft) or stale_handoff:
+            multi.drop_current_bookmark(sender_id)
         if spoken == "SEA":
             return sea
         if spoken == "LAND":
             return land
         return air
+    multi_sess = multi.session_of(sender_id)
+    if (
+        multi_sess
+        and (multi_sess.business_line or "").upper() == "MULTI"
+        and (multi_sess.phase or "") in {"clarify", "wait_confirm"}
+        and not (looks_like_confirm(text) and (multi_sess.phase or "") != "wait_confirm")
+    ):
+        return multi
     sea_sess = sea.session_of(sender_id)
     land_sess = land.session_of(sender_id)
     air_sess = air.session_of(sender_id)