feat: 事件异常主账起停等待接口

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/event_exception.py

@@ -7,11 +7,14 @@
 
 from __future__ import annotations
 
+import logging
 from typing import Any
 
 from agent.schema.land_options import canonicalize_land_class
 from agent.schema.sea_options import canonicalize_sea_class
 
+logger = logging.getLogger(__name__)
+
 WAIT_AIR_QUOTE = "air_quote"
 WAIT_PRODUCT_QUOTE = "product_quote"
 WAIT_ADOPT = "adopt"
@@ -106,6 +109,50 @@ def format_timeout_hours(hours: float) -> str:
     return text or "0"
 
 
+def append_summary(existing: str, type_name: str) -> str:
+    """多次异常用分号拼接，同一类型不重复。"""
+    add = (type_name or "").strip()
+    cur = (existing or "").strip()
+    if not add:
+        return cur
+    if not cur or cur == "-":
+        return add
+    parts = [p.strip() for p in cur.split("；") if p.strip()]
+    if add in parts:
+        return cur
+    parts.append(add)
+    return "；".join(parts)
+
+
+def start_wait(ledger: Any, *, work_order_no: str, wait_kind: str) -> None:
+    """开始盯等待。失败只打日志，不抛给回调。"""
+    no = (work_order_no or "").strip()
+    kind = (wait_kind or "").strip()
+    if not no or not kind or ledger is None:
+        return
+    fn = getattr(ledger, "start_event_wait", None)
+    if not callable(fn):
+        return
+    try:
+        fn(work_order_no=no, wait_kind=kind)
+    except Exception:
+        logger.exception("start_event_wait 失败 wo=%s kind=%s", no, kind)
+
+
+def clear_wait(ledger: Any, *, work_order_no: str) -> None:
+    """清空当前等待，不改事件异常摘要。失败只打日志。"""
+    no = (work_order_no or "").strip()
+    if not no or ledger is None:
+        return
+    fn = getattr(ledger, "clear_event_wait", None)
+    if not callable(fn):
+        return
+    try:
+        fn(work_order_no=no)
+    except Exception:
+        logger.exception("clear_event_wait 失败 wo=%s", no)
+
+
 def pick_mentions(
     *,
     wait_kind: str,