补齐成交跟进：按线路推成交通知、收下未成交原因、协商中按工作日再问。

成交走询价消息服务；陆运/海运私聊下一句能记下原因；协商中回执写明顺延三个工作日和下次 9：00。 Co-authored-by: Cursor <cursoragent@cursor.com>
2026-09-19 16:08:48 +08:00
parent 9bb69ae72e
commit 1a2e1d6cb2
31 changed files with 1638 additions and 30 deletions
@@ -0,0 +1,120 @@
+"""
+协商中到期再问：Worker HTTP 槽轮询，回到当初那个会话。
+
+本文件职责：认领主账到期单、发成交跟进。不在回调线程跑。
+禁止：群解散后改发私聊；占 LibreOffice 槽；把六态写进 Redis。
+"""
+
+from __future__ import annotations
+
+import logging
+from typing import Any, Optional
+
+from agent.config import Settings, get_settings
+from agent.policy import inquiry_copy as copy
+
+logger = logging.getLogger(__name__)
+
+
+def poll_due_negotiate(*, ledger: Any = None, settings: Optional[Settings] = None) -> int:
+    """
+    认领到期协商中工单并再问一次。
+
+    返回发出条数。主账已清空 next_followup_at，本轮失败也不再自动补发。
+    """
+    cfg = settings or get_settings()
+    book = ledger
+    if book is None:
+        if str(getattr(cfg, "ledger_backend", "http") or "http").lower() == "memory":
+            return 0
+        from agent.ledger.http_ledger import HttpLedger
+
+        book = HttpLedger()
+    claimer = getattr(book, "claim_due_negotiate", None)
+    if not callable(claimer):
+        return 0
+    rows = claimer() or []
+    sent = 0
+    for row in rows:
+        if not isinstance(row, dict):
+            continue
+        try:
+            if _reask_one(row, settings=cfg):
+                sent += 1
+        except Exception:
+            logger.exception("协商再问失败 wo=%s", row.get("work_order_no") or row.get("workOrderNo"))
+    return sent
+
+
+def _reask_one(row: dict[str, Any], *, settings: Settings) -> bool:
+    no = str(row.get("work_order_no") or row.get("workOrderNo") or "").strip()
+    if not no:
+        return False
+    chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
+    sales = str(row.get("sales_wecom_id") or row.get("salesWecomId") or "").strip()
+    name = str(row.get("sales_name") or row.get("salesName") or "").strip() or "销售"
+    facts = dict(row.get("facts") or {})
+    quote = dict(row.get("quote") or {})
+    line = str(row.get("business_line") or row.get("businessLine") or "").strip().upper()
+    if chat_id:
+        ok = _send_group_reask(
+            chat_id=chat_id,
+            work_order_no=no,
+            sales_name=name,
+            facts=facts,
+            quote=quote,
+            business_line=line,
+            settings=settings,
+        )
+        if not ok:
+            logger.warning("协商再问原群失败且不补发私聊 wo=%s chat=%s", no, chat_id)
+        return ok
+    if not sales:
+        logger.warning("协商再问无销售 userid wo=%s", no)
+        return False
+    from agent.channel.queue import get_message_store
+
+    text = copy.deal_card(work_order_no=no, quote=quote, facts=facts)
+    payload = copy.deal_wecom_payload(work_order_no=no, quote=quote, facts=facts)
+    ok, info = get_message_store().enqueue_outbound(
+        touser=sales,
+        content=text,
+        dedupe_key=f"deal-reask:{no}",
+        payload=payload,
+    )
+    if not ok:
+        logger.warning("协商再问私聊入队失败 wo=%s info=%s", no, info)
+    return bool(ok)
+
+
+def _send_group_reask(
+    *,
+    chat_id: str,
+    work_order_no: str,
+    sales_name: str,
+    facts: dict[str, str],
+    quote: dict[str, Any],
+    business_line: str,
+    settings: Settings,
+) -> bool:
+    text = copy.group_deal_followup(sales_name=sales_name, work_order_no=work_order_no)
+    if business_line == "AIR":
+        from agent.channel.aibot.reply import AibotReplyClient
+
+        out = AibotReplyClient().send_group(chat_id=chat_id, content=text)
+        return bool(out.get("ok"))
+    from agent.channel.outbox.sender import WeComAppClient
+
+    client = WeComAppClient(
+        corp_id=settings.wecom_corp_id,
+        secret=settings.wecom_secret,
+        agent_id=int(settings.wecom_agent_id or "0") or 0,
+    )
+    out = client.send_group(chat_id=chat_id, content=text)
+    if not out.get("ok"):
+        return False
+    carder = getattr(client, "send_group_card", None)
+    if callable(carder):
+        payload = copy.deal_wecom_payload(work_order_no=work_order_no, quote=quote, facts=facts)
+        carder(chat_id=chat_id, template_card=payload.get("template_card") or {})
+    return True