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协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

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Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
linmianxun
2026-10-13 12:34:03 +08:00
co-authored by Cursor
parent 97f0219dfd
commit 0b2f0b76c4
36 changed files with 867 additions and 64 deletions
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inquiry-backend/src/views/inquiry/account/account.api.ts
+8
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@@ -6,10 +6,12 @@ import {
changePassword,
deleteUser,
getAllRolesListNoByTenant,
getExportUrl,
getUserRoles,
list as listUsers,
saveOrUpdateUser,
} from '/@/views/system/user/user.api';
import { downloadAuthGet } from '/@/views/inquiry/shared/inquiryAuthDownload';
export {
changePassword,
@@ -20,6 +22,12 @@ export {
saveOrUpdateUser,
};
/**
* 按当前筛选导出账号 Excel（Jeecg /sys/user/exportXls，与列表 QueryGenerator 同源）。
*/
export const exportAccounts = (params: Record<string, any>) =>
downloadAuthGet(getExportUrl, params, '账号列表.xlsx');
export type AccountRow = {
id: string;
username: string;
inquiry-backend/src/views/inquiry/account/index.vue
+51 -15
View File
@@ -8,6 +8,7 @@ import { message, Modal } from "ant-design-vue";
import {
changePassword,
deleteUser,
exportAccounts,
getAllRolesListNoByTenant,
getUserRoles,
listUsers,
@@ -25,6 +26,10 @@ import { InquiryBtnPerm } from "/@/views/inquiry/shared/inquiryPagePerms";
const { hasPermission } = usePermission();
/** 账号新建/编辑/删除/重置密码均属 edit 权限 */
const canEditAccount = () => hasPermission(InquiryBtnPerm.accountEdit);
/** 能看账号页即可导出（与列表同源筛选） */
const canExportAccount = () =>
hasPermission(InquiryBtnPerm.accountView) || hasPermission(InquiryBtnPerm.accountEdit);
const exporting = ref(false);
const rows = ref<AccountRow[]>([]);
const loading = ref(false);
@@ -68,27 +73,34 @@ async function loadRoles() {
}
}
/** 与列表同源的 Jeecg 查询参数（不含分页）。 */
function buildAccountFilterParams(): Record<string, any> {
const kw = filters.keyword.trim();
const params: Record<string, any> = {};
// Jeecg QueryGenerator：字段值包 * 走 LIKE。多字段 AND 过严，按关键字形态选一个字段。
if (kw) {
if (/[\u4e00-\u9fff]/.test(kw)) {
params.realname = `*${kw}*`;
} else if (/^\d{5,}$/.test(kw)) {
params.phone = `*${kw}*`;
} else {
params.username = `*${kw}*`;
}
}
if (filters.status === "active") params.status = 1;
if (filters.status === "disabled") params.status = 2;
return params;
}
async function loadList() {
loading.value = true;
try {
if (!roleOptions.value.length) await loadRoles();
const kw = filters.keyword.trim();
// Jeecg QueryGenerator：字段值包 * 走 LIKE。多字段 AND 过严，按关键字形态选一个字段。
const params: Record<string, any> = {
...buildAccountFilterParams(),
pageNo: pageNo.value,
pageSize: pageSize.value,
};
if (kw) {
if (/[\u4e00-\u9fff]/.test(kw)) {
params.realname = `*${kw}*`;
} else if (/^\d{5,}$/.test(kw)) {
params.phone = `*${kw}*`;
} else {
params.username = `*${kw}*`;
}
}
if (filters.status === "active") params.status = 1;
if (filters.status === "disabled") params.status = 2;
const res: any = await listUsers(params);
const page = res?.records ? res : res?.result || {};
@@ -297,13 +309,37 @@ function removeAccount(row: AccountRow) {
},
});
}
/** 按当前筛选导出账号 Excel（Jeecg 用户导出）。 */
async function exportAccountList() {
if (!canExportAccount()) {
message.warning("无导出权限");
return;
}
if (exporting.value) return;
exporting.value = true;
try {
await exportAccounts(buildAccountFilterParams());
message.success("已开始下载 Excel");
} catch (e: any) {
message.error(e?.message || "导出失败");
} finally {
exporting.value = false;
}
}
</script>
<template>
<Teleport defer to="#page-topbar-actions">
<div class="account-topbar-actions">
<button type="button" class="btn btn-secondary" disabled title="导出待后续开放">
<ProtoIcon name="download" :size="14" />导出
<button
v-if="canExportAccount()"
type="button"
class="btn btn-secondary"
:disabled="exporting"
@click="exportAccountList"
>
<ProtoIcon name="download" :size="14" />{{ exporting ? "导出中…" : "导出" }}
</button>
<button v-if="canEditAccount()" type="button" class="btn btn-primary" @click="openCreate">
<ProtoIcon name="plus" :size="14" />新建账号
inquiry-backend/src/views/inquiry/mock/botReplies.ts
+1 -1
View File
@@ -320,7 +320,7 @@ export const mockReplyCategories: ReplyCategory[] = [
id: "brv10000000000000000000000000039",
replyCode: "negotiating.recorded",
trigger: "成交跟进中选择「协商中」",
text: "已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。",
text: "已记录为「协商中」。已顺延 {{followup_hours}} 个工作小时，将于 {{followup_when}} 再次发起成交状态询问。",
enabled: true,
}
],
inquiry-backend/src/views/inquiry/shared/inquiryAuthDownload.ts
+63
View File
@@ -0,0 +1,63 @@
/**
* 带鉴权下载二进制文件（Excel 等）。
* 为何：window.open 带 token 遇 JSON 错误页难提示；统一走 fetch + blob。
*/
import { useGlobSetting } from '/@/hooks/setting';
import { getToken } from '/@/utils/auth';
export type AuthDownloadParams = Record<string, string | number | undefined | null>;
/**
* GET 下载附件并触发浏览器保存。
* @param path 相对 API 路径，如 /inquiry/workOrder/view/export
* @param params query 参数（空值跳过）
* @param fallbackName 无 Content-Disposition 时的文件名
*/
export async function downloadAuthGet(
path: string,
params: AuthDownloadParams = {},
fallbackName = 'download.bin',
): Promise<void> {
const glob = useGlobSetting();
const base = (glob.apiUrl || '').replace(/\/$/, '');
const qs = new URLSearchParams();
Object.keys(params).forEach((k) => {
const v = params[k];
if (v === undefined || v === null || String(v).trim() === '') return;
qs.set(k, String(v));
});
const url = `${base}${path}${qs.toString() ? `?${qs.toString()}` : ''}`;
const token = getToken() || '';
const res = await fetch(url, {
method: 'GET',
headers: {
'X-Access-Token': String(token),
},
});
const ctype = (res.headers.get('content-type') || '').toLowerCase();
if (!res.ok || ctype.includes('application/json')) {
let msg = `下载失败 HTTP ${res.status}`;
try {
const j = await res.json();
if (j?.message) msg = String(j.message);
} catch {
/* ignore */
}
throw new Error(msg);
}
const blob = await res.blob();
let name = fallbackName;
const cd = res.headers.get('content-disposition') || '';
const m = /filename\*=UTF-8''([^;]+)|filename=\"?([^\";]+)\"?/i.exec(cd);
if (m) {
name = decodeURIComponent((m[1] || m[2] || name).trim());
}
const href = URL.createObjectURL(blob);
const a = document.createElement('a');
a.href = href;
a.download = name;
document.body.appendChild(a);
a.click();
a.remove();
URL.revokeObjectURL(href);
}
inquiry-backend/src/views/inquiry/systemSetting/index.vue
+6 -4
View File
@@ -1,10 +1,11 @@
<script setup>
/**
* 超时响应：响应超时小时配置。
* 海运 / 空运 / 陆运同页自上而下分块展示，只允许改超时小时；无增删、无 Tab。
* 「编码」= timeoutCode，每条唯一（如 sea_sales / land_hk_express），供智能体单码调用；只读。
* 成交跟进 / 海运 / 空运 / 陆运同页自上而下分块展示，只允许改超时小时；无增删、无 Tab。
* 「编码」= timeoutCode，每条唯一（如 deal_negotiate / sea_sales），供智能体单码调用；只读。
* roleCode（销售/产品）仅为角色维度，可重复，不是调用主键。
* 陆运产品运输分类 5 项（与线路解耦）；不展示线路类别。
* 协商中再问读 deal_negotiate（工作小时，非工作日不算）；0=不排再问。
* 数据来自主账 inq_response_timeout；本页不做工单超时判定。
*/
import { computed, onMounted, ref } from 'vue';
@@ -19,8 +20,9 @@ import { InquiryBtnPerm } from '/@/views/inquiry/shared/inquiryPagePerms';
const { hasPermission } = usePermission();
const canEditTimeout = () => hasPermission(InquiryBtnPerm.timeoutEdit);
/** 分块顺序：海运 → 空运 → 陆运（产品确认同页分块） */
/** 分块顺序：成交跟进 → 海运 → 空运 → 陆运（产品确认同页分块） */
const MODE_BLOCKS = [
{ code: 'DEAL', title: '成交跟进' },
{ code: 'SEA', title: '海运' },
{ code: 'AIR', title: '空运' },
{ code: 'LAND', title: '陆运' },
@@ -118,7 +120,7 @@ async function commitHours(row) {
<template>
<div class="sys-setting-page">
<div class="toolbar-bar">
<span class="hint">固定规则，仅可改超时小时（支持小数，0=不监测）；编码唯一只读，供智能体调用；失焦或回车保存</span>
<span class="hint">固定规则，仅可改超时小时（支持小数；响应超时 0=不监测，协商再问 0=不排再问）；编码唯一只读；失焦或回车保存</span>
</div>
<div v-if="loading" style="padding: 24px; color: #94a3b8">加载中…</div>
inquiry-backend/src/views/inquiry/systemSetting/systemSetting.api.ts
+2 -1
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@@ -1,7 +1,8 @@
/**
* 超时响应配置 API。
* 对接主账 /inquiry/responseTimeout；仅 listAll + 改小时数。
* timeoutCode 每条唯一（如 sea_sales），智能体 POST /inquiry/agent/responseTimeout/byCode 单码查询。
* timeoutCode 每条唯一（如 deal_negotiate / sea_sales），智能体 POST /inquiry/agent/responseTimeout/byCode 单码查询。
* deal_negotiate=协商中再问工作小时（成交跟进分块）。
*/
import { defHttp } from '/@/utils/http/axios';
inquiry-backend/src/views/inquiry/workOrder/index.vue
+41 -2
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@@ -8,6 +8,7 @@
import { computed, onMounted, reactive, ref, watch } from "vue";
import { message, Modal } from "ant-design-vue";
import {
exportWorkOrders,
getWorkOrderDetail,
getWorkOrderList,
retryAbnormal,
@@ -30,6 +31,10 @@ const canCloseTicket = () => hasPermission(InquiryBtnPerm.workorderTransition);
const canRetryTicket = () => hasPermission(InquiryBtnPerm.workorderTransition);
const canViewDetail = () =>
hasPermission(InquiryBtnPerm.workorderDetail) || hasPermission(InquiryBtnPerm.workorderList);
/** 导出：有 export 或 list 均可（与主账 Logical.OR 对齐） */
const canExportTicket = () =>
hasPermission(InquiryBtnPerm.workorderExport) || hasPermission(InquiryBtnPerm.workorderList);
const exporting = ref(false);
/**
* 与主账 TicketStatuses 一致：仅询价中/已报价/协商中/转人工可关到「已关闭」。
@@ -676,13 +681,47 @@ function retryTicket(row: TicketRow) {
function refresh() {
loadList().then(() => message.success("已刷新"));
}
/**
* 按当前筛选导出 Excel（与列表同源，不分页；主账上限 2 万行）。
*/
async function exportTickets() {
if (!canExportTicket()) {
message.warning("无导出权限");
return;
}
if (exporting.value) return;
exporting.value = true;
try {
await exportWorkOrders({
keyword: filters.keyword.trim() || undefined,
status: filters.status || undefined,
eventException: filters.eventException || undefined,
systemException: filters.systemException || undefined,
bizType: filters.bizType || undefined,
dateFrom: filters.dateFrom || undefined,
dateTo: filters.dateTo || undefined,
});
message.success("已开始下载 Excel");
} catch (e: any) {
message.error(e?.message || "导出失败");
} finally {
exporting.value = false;
}
}
</script>
<template>
<Teleport defer to="#page-topbar-actions">
<div style="display: flex; align-items: center; gap: 12px">
<button type="button" class="btn btn-secondary" disabled title="导出待后续开放">
<ProtoIcon name="download" :size="16" />导出工单
<button
v-if="canExportTicket()"
type="button"
class="btn btn-secondary"
:disabled="exporting"
@click="exportTickets"
>
<ProtoIcon name="download" :size="16" />{{ exporting ? "导出中…" : "导出工单" }}
</button>
<button type="button" class="btn btn-primary" @click="refresh">
<ProtoIcon name="refresh" :size="16" />刷新
inquiry-backend/src/views/inquiry/workOrder/workOrder.api.ts
+9 -1
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@@ -1,11 +1,13 @@
/**
* 询价工单 API：列表/详情/六态/异常。
* 询价工单 API：列表/详情/六态/异常/导出。
*/
import { defHttp } from '/@/utils/http/axios';
import { downloadAuthGet } from '/@/views/inquiry/shared/inquiryAuthDownload';
enum Api {
list = '/inquiry/workOrder/view/list',
detail = '/inquiry/workOrder/view/detail',
exportXls = '/inquiry/workOrder/view/export',
transition = '/inquiry/workOrder/transition',
abnormalHandle = '/inquiry/workOrder/abnormal/handle',
abnormalRetry = '/inquiry/workOrder/abnormal/retry',
@@ -18,3 +20,9 @@ export const getWorkOrderDetail = (workOrderNo: string) =>
export const transitionWorkOrder = (data) => defHttp.post({ url: Api.transition, data });
export const handleAbnormal = (data) => defHttp.post({ url: Api.abnormalHandle, data });
export const retryAbnormal = (data) => defHttp.post({ url: Api.abnormalRetry, data });
/**
* 按当前筛选导出 Excel（与列表同源参数，不分页）。
*/
export const exportWorkOrders = (params: Record<string, any>) =>
downloadAuthGet(Api.exportXls, params, '询价工单.xlsx');