协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_deal_outcome.py

@@ -277,15 +277,22 @@ class TestDealOutcome(unittest.TestCase):
         self.assertNotIn("请补充未成交原因", joined)
 
     def test_negotiate_ack_names_followup_day(self) -> None:
-        text = copy.deal_ack("协商中", "WO202609190007", "2026-09-24 09:00:00")
+        text = copy.deal_ack(
+            "协商中",
+            "WO202609190007",
+            "2026-09-24 15:30:00",
+            followup_hours=48,
+        )
         self.assertEqual(
             text,
-            "已记录为「协商中」。已顺延三个工作日，9月24日的9：00再次发起成交状态询问。",
+            "已记录为「协商中」。已顺延 48 个工作小时，将于 9月24日15：30 再次发起成交状态询问。",
         )
         self.assertNotIn("跟进周期已顺延", text)
+        self.assertNotIn("三个工作日", text)
 
     def test_negotiate_keeps_wait_deal(self) -> None:
         self.ledger.start_event_wait(work_order_no=self.wo, wait_kind="deal")
+        self.ledger._timeouts["deal_negotiate"] = 48
         out = finish_deal_outcome(
             ledger=self.ledger,
             work_order_no=self.wo,
@@ -295,6 +302,7 @@ class TestDealOutcome(unittest.TestCase):
             business_line="SEA",
         )
         self.assertEqual(out.get("phase"), "wait_deal")
+        self.assertEqual(out.get("negotiate_hours"), 48)
         ticket = self.ledger.get_ticket(work_order_no=self.wo)
         self.assertEqual(ticket.status, "协商中")
         self.assertEqual(ticket.event_wait_kind, "")
@@ -313,6 +321,22 @@ class TestDealOutcome(unittest.TestCase):
         self.assertEqual(self.ledger.get_ticket(work_order_no=self.wo).status, "协商中")
         self.assertTrue(again.get("next_followup_at"))
 
+    def test_negotiate_zero_hours_skips_schedule(self) -> None:
+        """后台把 deal_negotiate 设为 0：仍记协商中，但不排再问时刻。"""
+        self.ledger._timeouts["deal_negotiate"] = 0
+        out = finish_deal_outcome(
+            ledger=self.ledger,
+            work_order_no=self.wo,
+            outcome="协商中",
+            facts={},
+            quote={},
+            business_line="SEA",
+        )
+        self.assertEqual(out.get("phase"), "wait_deal")
+        self.assertEqual(out.get("negotiate_hours"), 0)
+        self.assertEqual(out.get("next_followup_at"), "")
+        self.assertEqual(self.ledger.get_ticket(work_order_no=self.wo).next_followup_at, "")
+
     def test_private_next_text_is_lost_reason(self) -> None:
         flow = AirTextInquiryFlow(self.ledger)
         sess = FlowSession(