协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/tests/test_bot_reply.py

@@ -75,13 +75,14 @@ class BotReplyRenderTests(unittest.TestCase):
         override_catalog(
             {
                 "negotiating.recorded": (
-                    "已记录为「协商中」。已顺延三个工作日，{{followup_when}}的9：00再次发起成交状态询问。"
+                    "已记录为「协商中」。已顺延 {{followup_hours}} 个工作小时，"
+                    "将于 {{followup_when}} 再次发起成交状态询问。"
                 )
             }
         )
-        text = copy.deal_ack("协商中", "WO1", next_followup_at="")
-        self.assertIn("第四个工作日", text)
-        self.assertIn("9：00", text)
+        text = copy.deal_ack("协商中", "WO1", next_followup_at="", followup_hours=48)
+        self.assertIn("48", text)
+        self.assertIn("工作小时", text)
 
     def test_group_add_fail_empty_names_reads_admin(self) -> None:
         override_catalog(