协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/inquiry_copy.py

@@ -2775,6 +2775,7 @@ def deal_ack(
     work_order_no: str,
     next_followup_at: str = "",
     lost_reason: str = "",
+    followup_hours: float | None = None,
 ) -> str:
     """成交三态回执。后台 deal.recorded_won / lost.ask_reason / negotiating.recorded。"""
     no = (work_order_no or "").strip()
@@ -2789,26 +2790,42 @@ def deal_ack(
         if reason:
             return f"已记录为「未成交」。{lost_reason_ack(reason, work_order_no=no)}"
         return _r("lost.ask_reason", "已记录为「未成交」。请补充未成交原因。", ticket_no=no)
-    when = _followup_month_day(next_followup_at) or "第四个工作日"
+    from agent.policy.event_exception import format_timeout_hours
+
+    # 小时缺省按后台默认 48；0 表示运营关掉再问，话术仍说明已记录协商中
+    hours_val = 48.0 if followup_hours is None else float(followup_hours)
+    hours_text = format_timeout_hours(hours_val if hours_val > 0 else 48.0)
+    when = _followup_when_text(next_followup_at) or f"{hours_text} 个工作小时后"
     return _r(
         "negotiating.recorded",
-        f"已记录为「协商中」。已顺延三个工作日，{when}的9：00再次发起成交状态询问。",
+        f"已记录为「协商中」。已顺延 {hours_text} 个工作小时，将于 {when} 再次发起成交状态询问。",
         followup_when=when,
+        followup_hours=hours_text,
         ticket_no=no,
     )
 
 
 def _followup_month_day(raw: str) -> str:
-    """把主账再问时刻收成「9月24日」。"""
+    """把主账再问时刻收成「9月24日」（旧模板兼容）。"""
+    when = _followup_when_text(raw)
+    if "日" in when:
+        return when.split("日", 1)[0] + "日"
+    return when
+
+
+def _followup_when_text(raw: str) -> str:
+    """把主账再问时刻收成「9月24日15：30」。"""
     from datetime import datetime
 
     text = (raw or "").strip()
     if not text:
         return ""
-    for fmt, n in (("%Y-%m-%d %H:%M:%S", 19), ("%Y-%m-%d", 10)):
+    for fmt, n in (("%Y-%m-%d %H:%M:%S", 19), ("%Y-%m-%d %H:%M", 16), ("%Y-%m-%d", 10)):
         try:
             dt = datetime.strptime(text[:n], fmt)
-            return f"{dt.month}月{dt.day}日"
+            if n <= 10:
+                return f"{dt.month}月{dt.day}日"
+            return f"{dt.month}月{dt.day}日{dt.hour}：{dt.minute:02d}"
         except ValueError:
             continue
     return ""