协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/deal_outcome.py

@@ -13,7 +13,12 @@ from typing import Any, Callable, Optional
 
 from agent.config import get_settings
 from agent.policy import inquiry_copy as copy
-from agent.policy.deal_followup import next_followup_at, pick_leaders
+from agent.policy.deal_followup import (
+    DEFAULT_NEGOTIATE_HOURS,
+    TIMEOUT_CODE_DEAL_NEGOTIATE,
+    next_followup_at,
+    pick_leaders,
+)
 
 logger = logging.getLogger(__name__)
 
@@ -156,8 +161,14 @@ def finish_deal_outcome(
     status = (outcome or "").strip()
     extra: dict[str, Any] = {}
     summary = ""
+    negotiate_hours = 0.0
     if status == "协商中":
-        extra["next_followup_at"] = next_followup_at().strftime("%Y-%m-%d %H:%M:%S")
+        # 小时读后台超时响应 deal_negotiate；0=不排再问；缺配置默认 48
+        negotiate_hours = _negotiate_followup_hours(ledger)
+        if negotiate_hours > 0:
+            extra["next_followup_at"] = next_followup_at(hours=negotiate_hours).strftime(
+                "%Y-%m-%d %H:%M:%S"
+            )
     if status == "已成交":
         staff: list[dict[str, Any]] = []
         lister = getattr(ledger, "list_staff_by_role", None)
@@ -242,9 +253,38 @@ def finish_deal_outcome(
         "notify_summary": summary,
         "status": status,
         "next_followup_at": str(extra.get("next_followup_at") or ""),
+        "negotiate_hours": negotiate_hours,
     }
 
 
+def _negotiate_followup_hours(ledger: Any) -> float:
+    """
+    读主账 deal_negotiate 超时小时；找不到或异常则用默认 48。
+
+    允许小数；负数当 0（不排再问）。不在回调线程打主账以外的慢活。
+    """
+    lookup = getattr(ledger, "get_timeout_by_code", None)
+    if not callable(lookup):
+        return DEFAULT_NEGOTIATE_HOURS
+    try:
+        row = lookup(timeout_code=TIMEOUT_CODE_DEAL_NEGOTIATE) or {}
+    except Exception:
+        logger.exception("读协商再问小时失败，用默认 %s", DEFAULT_NEGOTIATE_HOURS)
+        return DEFAULT_NEGOTIATE_HOURS
+    if not row.get("found"):
+        return DEFAULT_NEGOTIATE_HOURS
+    raw = row.get("timeoutHours")
+    if raw is None:
+        raw = row.get("timeout_hours")
+    try:
+        hours = float(raw)
+    except (TypeError, ValueError):
+        return DEFAULT_NEGOTIATE_HOURS
+    if hours < 0:
+        return 0.0
+    return hours
+
+
 def _transition_deal_status(
     writer: Callable[..., dict[str, Any]],
     *,