协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/policy/air_group_ops.py

@@ -48,6 +48,8 @@ _PENDING_LOCK = "__pending_air_lock"
 _PENDING_LOCK_OPTION = "__pending_lock_option"
 _PENDING_LOCK_AIRLINE = "__pending_lock_airline"
 _PENDING_LOCK_FLIGHT = "__pending_lock_flight"
+
+
 _LOCK_ID = "__air_lock_id"
 _LOCK_OPTION = "__air_lock_option"
 _LOCK_QUOTE = "__air_lock_quote"
@@ -861,6 +863,7 @@ def apply_air_deal(
             no,
             str(result.get("next_followup_at") or ""),
             lost_reason=ack_reason,
+            followup_hours=result.get("negotiate_hours"),
         ),
     )
     return phase
@@ -1518,11 +1521,13 @@ def _resolve_lock_params(
     air = _normalize_airline(airline or said_air or str(facts.get(_PENDING_LOCK_AIRLINE) or ""))
     flight = _normalize_flight(flight_no or said_flight or str(facts.get(_PENDING_LOCK_FLIGHT) or ""))
     chosen = _option_row(quote, option)
+    single_auto = False
     if chosen is None and not option:
         options = _air_options(quote)
         if len(options) == 1:
             chosen = options[0]
             option = str(chosen.get("optionNo") or chosen.get("option_no") or "").strip()
+            single_auto = True
     if not _airline_ready(air) and chosen is not None:
         air = _normalize_airline(
             str(chosen.get("airlineCode") or chosen.get("airline") or "")