协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/ledger/http_ledger.py

@@ -330,12 +330,32 @@ class HttpLedger:
         return out if out.get("ok") else {"ok": False, "error": out.get("error") or "patch_lost_reason_failed"}
 
     def claim_due_negotiate(self) -> list[dict[str, Any]]:
-        """认领到期协商再问，主账会清空再问时刻防重发。"""
+        """
+        认领到期协商再问。
+
+        主账应用 UpdateWrapper 清空 next_followup_at；若旧包仍用 updateById
+        写不进 null，这里对每单再调 clearNextFollowup 强制清掉，避免每分钟连发。
+        """
         out = self._post("/inquiry/agent/ticket/claimDueNegotiate", {})
         rows = out.get("tickets") or out.get("result") or []
-        if isinstance(rows, list):
-            return [dict(x) for x in rows if isinstance(x, dict)]
-        return []
+        if not isinstance(rows, list):
+            return []
+        claimed: list[dict[str, Any]] = []
+        for raw in rows:
+            if not isinstance(raw, dict):
+                continue
+            row = dict(raw)
+            no = str(row.get("work_order_no") or row.get("workOrderNo") or "").strip()
+            if no:
+                try:
+                    self._post(
+                        "/inquiry/agent/ticket/clearNextFollowup",
+                        {"workOrderNo": no, "work_order_no": no},
+                    )
+                except Exception:
+                    logger.exception("强制清空再问时刻失败 wo=%s", no)
+            claimed.append(row)
+        return claimed
 
     def match_sea_staff(self, *, origin: str, destination: str) -> list[dict[str, Any]]:
         """主账按线路返回启用的海运产品岗。"""
@@ -451,6 +471,43 @@ class HttpLedger:
             body["airline"] = airline.strip().upper()
         if (flight_no or "").strip():
             body["flightNo"] = flight_no.strip().upper()
+        # #region agent log
+        try:
+            import json as _json
+            import time as _time
+            from pathlib import Path as _Path
+
+            _line = _json.dumps(
+                {
+                    "sessionId": "e38e4c",
+                    "runId": "pre-fix",
+                    "hypothesisId": "H-E",
+                    "location": "http_ledger.py:lock_cabin",
+                    "message": "ledger_lock_called",
+                    "data": {
+                        "wo": work_order_no,
+                        "optionNo": option_no,
+                        "airline": (airline or "").strip(),
+                        "flightNo": (flight_no or "").strip(),
+                        "instruction_head": (instruction_text or "")[:80],
+                    },
+                    "timestamp": int(_time.time() * 1000),
+                },
+                ensure_ascii=False,
+            ) + "\n"
+            for _p in (
+                _Path(r"d:\own\友通达询价智能体（新）\debug-e38e4c.log"),
+                _Path(r"C:/Users/ytd_extdev_0903/incoming/debug-e38e4c.log"),
+            ):
+                try:
+                    _p.parent.mkdir(parents=True, exist_ok=True)
+                    with _p.open("a", encoding="utf-8") as _fh:
+                        _fh.write(_line)
+                except Exception:
+                    pass
+        except Exception:
+            pass
+        # #endregion
         return self._post(
             "/inquiry/agent/tms/lockCabin",
             body,