协商中再问按后台超时小时顺延并可强制清跟进时刻；工单与账号支持按筛选导出 Excel。

Co-authored-by: Cursor <cursoragent@cursor.com>

inquiry-agent/agent/jobs/deal_followup_poll.py

@@ -50,6 +50,10 @@ def _reask_one(row: dict[str, Any], *, settings: Settings, ledger: Any = None) -
     no = str(row.get("work_order_no") or row.get("workOrderNo") or "").strip()
     if not no:
         return False
+    # 进程/双 Worker 防重：同一工单同一天只发一轮（主账 next_followup 清不掉时曾连发 WO024）
+    if _already_sent_reask(no, settings):
+        logger.warning("协商再问去重跳过 wo=%s", no)
+        return False
     chat_id = str(row.get("collab_chat_id") or row.get("collabChatId") or "").strip()
     sales = str(row.get("sales_wecom_id") or row.get("salesWecomId") or "").strip()
     name = str(row.get("sales_name") or row.get("salesName") or "").strip() or "销售"
@@ -69,6 +73,7 @@ def _reask_one(row: dict[str, Any], *, settings: Settings, ledger: Any = None) -
         if not ok:
             logger.warning("协商再问原群失败且不补发私聊 wo=%s chat=%s", no, chat_id)
             return False
+        _mark_sent_reask(no, settings)
         _start_deal_wait(ledger, no)
         return True
     if not sales:
@@ -87,10 +92,47 @@ def _reask_one(row: dict[str, Any], *, settings: Settings, ledger: Any = None) -
     if not ok:
         logger.warning("协商再问私聊入队失败 wo=%s info=%s", no, info)
         return False
+    _mark_sent_reask(no, settings)
     _start_deal_wait(ledger, no)
     return True
 
 
+def _already_sent_reask(work_order_no: str, settings: Settings) -> bool:
+    """
+    跨进程去重：Redis SET NX。
+
+    返回 True=今天已发过应跳过；False=抢到发送权。
+    主账 next_followup 若因 updateById 清不掉 null，没有这层会每分钟连发。
+    """
+    from datetime import datetime
+
+    from agent.policy.deal_followup import SHANGHAI
+    from agent.redis_coord import get_redis_runtime
+    from agent.redis_coord.idempotency import try_acquire
+
+    day = datetime.now(SHANGHAI).strftime("%Y-%m-%d")
+    try:
+        runtime = get_redis_runtime(settings)
+        client = getattr(runtime, "client", None)
+        if client is None:
+            return False
+        first = try_acquire(
+            client,
+            scope="deal_reask",
+            idempotency_key=f"{work_order_no}:{day}",
+            ttl_seconds=86400,
+        )
+        return not first
+    except Exception:
+        logger.exception("协商再问 Redis 去重失败 wo=%s", work_order_no)
+        return False
+
+
+def _mark_sent_reask(work_order_no: str, settings: Settings) -> None:
+    """兼容旧调用点；去重键已在发送前 SET NX。"""
+    _ = (work_order_no, settings)
+
+
 def _start_deal_wait(ledger: Any, work_order_no: str) -> None:
     """再问发出后重新盯成交跟进。ledger 可空。"""
     from agent.policy.event_exception import WAIT_DEAL, start_wait