落地海运私聊文字询价全流程，海运多项费用改走文本明细，避免企微卡片引用条截断。
Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
Cursor
@@ -0,0 +1,617 @@
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"""
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海运文字询价确定性流程。
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本文件职责：海运七项补问 → 建单出确认卡 → 主账查 TMS → 有价/无价卡 → 跳过协同或拉群。
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空运 Owner 仍在 air_text_flow，禁止把海运再堆回去。
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调用：handler 在 Worker/inbox 线程；禁止回调线程同步跑。
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禁止：直连 TMS；本地拆箱型；用户文字冒充群报价版本。
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"""
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from __future__ import annotations
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import logging
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import threading
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from typing import Any, Optional
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from agent.ledger.http_ledger import HttpLedger
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from agent.ledger.memory_ledger import MemoryLedger
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from agent.llm.extract_text import extract_inquiry_snapshot
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from agent.policy import inquiry_copy as copy
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from agent.policy.air_text_flow import (
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AirTextInquiryFlow,
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FlowSession,
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ReplyFn,
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build_ledger,
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)
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from agent.schema.field_validate import validate_required_fields
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from agent.schema.tms_sea_query import assemble_sea_query
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logger = logging.getLogger(__name__)
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# 会话存档账号：每个协同群必拉。私聊「已邀请」不写这些人。
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# 姓名与后台员工管理一致；userid 以员工表/环境变量为准，源码不写死。
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ARCHIVE_SEAT_NAMES = ("询价机器人",)
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class SeaTextInquiryFlow(AirTextInquiryFlow):
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"""
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海运文字询价 Owner。
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复用空运后半段（跳过协同 / 出方案卡 / Excel PDF / 成交），只改查价前与卡片、拉群。
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"""
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def __init__(self, ledger: Any = None, group_client: Any = None) -> None:
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super().__init__(ledger=ledger)
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self._group_client = group_client
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def on_text(
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self,
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*,
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sender_id: str,
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text: str,
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reply: ReplyFn,
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injected_facts: Optional[dict[str, Any]] = None,
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injected_mode: str = "",
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b_result: Optional[dict[str, Any]] = None,
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allow_b: bool = False,
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chat_fn: Optional[Any] = None,
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inbound_raw: Optional[dict[str, Any]] = None,
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) -> str:
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"""
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处理一句海运私聊文字。返回阶段名供单测断言。
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先认按钮，再抽字段。运输方式必须是 SEA 才建单。
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"""
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if not (sender_id or "").strip():
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return "reject_no_sender"
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sess = self.session_for_action(sender_id, inbound_raw, text=text)
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btn = self.match_button(text, sess)
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if btn:
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return self.on_button(
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sender_id=sender_id,
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action=btn,
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reply=reply,
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card_meta=inbound_raw,
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)
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snap = extract_inquiry_snapshot(
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text,
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injected_facts=injected_facts,
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injected_mode=injected_mode,
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b_result=b_result,
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allow_b=allow_b,
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chat_fn=chat_fn,
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)
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mode = (snap.get("business_line") or "").upper()
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facts = dict(snap.get("facts") or {})
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if sess and sess.phase in {"clarify", "need_mode"}:
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from agent.llm.extract_text import detect_transport_mode
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from agent.schema.field_validate import harvest_oral_measures
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merged = dict(sess.facts)
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merged.update(facts)
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facts = harvest_oral_measures(text, merged)
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mode = mode or (sess.business_line or "").upper()
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if not mode:
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mode = detect_transport_mode(f"{sess.immutable_text or ''}\n{text}")
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if not mode:
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reply(copy.ASK_TRANSPORT)
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self._save(
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FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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phase="need_mode",
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business_line="",
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facts=facts,
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immutable_text=sess.immutable_text if sess and sess.immutable_text else text,
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)
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)
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return "need_mode"
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if mode != "SEA":
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if mode == "LAND":
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reply(copy.ASK_LAND_SUBTYPE)
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return "need_land_subtype"
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# 空运交给空运 Owner，避免海运流程半做空运
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from agent.policy.air_text_flow import get_air_text_flow
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return get_air_text_flow().on_text(
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sender_id=sender_id,
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text=text,
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reply=reply,
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injected_facts=facts,
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injected_mode=mode,
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b_result=b_result,
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allow_b=allow_b,
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chat_fn=chat_fn,
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inbound_raw=inbound_raw,
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)
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check = validate_required_fields(facts=facts, business_line="SEA")
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facts = dict(check["facts"])
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tms_ready = assemble_sea_query(facts)
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facts = dict(tms_ready["facts"])
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if not check["ok"] or not tms_ready["ok"]:
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keys = list(check["missing"] or [])
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for key in tms_ready.get("missing") or []:
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if key not in keys:
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keys.append(key)
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reply(
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copy.ask_clarify(
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facts=facts,
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missing_keys=keys,
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transport_mode="海运",
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)
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)
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self._save(
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FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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phase="clarify",
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business_line="SEA",
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facts=facts,
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immutable_text=sess.immutable_text if sess and sess.immutable_text else text,
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wait_version=(sess.wait_version + 1) if sess else 1,
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)
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)
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return "clarify"
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return self._create_and_quote(
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sender_id=sender_id,
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facts=facts,
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text=text,
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reply=reply,
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)
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def _create_and_quote(
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self,
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*,
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sender_id: str,
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facts: dict[str, str],
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text: str,
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reply: ReplyFn,
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) -> str:
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"""建海运工单、先出确认卡、再查 TMS。"""
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import uuid
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self._save(
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FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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phase="quoting",
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business_line="SEA",
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facts=facts,
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immutable_text=text,
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)
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)
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created = self._ledger.create_ticket(
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sender_id=sender_id,
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business_line="SEA",
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facts=facts,
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idempotency_key=f"create:{sender_id}:{uuid.uuid4().hex}",
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)
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no = str(created.get("work_order_no") or "").strip()
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if not no:
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reply("建单失败，请稍后把刚才那条再发一次。海运字段已经记下。")
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return "ledger_fail"
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first, history_wo = self._resolve_similar(created, facts=facts, current_no=no)
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out_id = reply(
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copy.inquiry_card(
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work_order_no=no,
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facts=facts,
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first_or_same=first,
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transport_mode="海运",
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)
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) or ""
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self._wait_inquiry_sent(str(out_id), work_order_no=no)
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tms = self._ledger.query_tms(work_order_no=no, facts=facts, business_line="SEA")
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sess = FlowSession(
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sender_id=sender_id,
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thread_id=sender_id,
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business_line="SEA",
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facts=facts,
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work_order_no=no,
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first_or_same=first,
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history_work_order_no=history_wo,
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immutable_text=text,
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wait_version=1,
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)
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if not tms.get("ok"):
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if tms.get("classification") == "TMS_QUERY_INCOMPLETE":
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logger.warning("tms.query 未出站 wo=%s class=%s", no, tms.get("classification"))
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reply("TMS 查询失败，请稍后重试。工单已创建：" + no)
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sess.phase = "tms_tech"
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self._save(sess)
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return "tms_tech"
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if not tms.get("has_price"):
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self._emit_tms_miss(reply, no)
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sess.phase = "tms_miss"
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sess.status = "询价中"
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sess.allowed = (copy.BTN_PULL_COLLAB,)
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self._save(sess)
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return "tms_miss"
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quote = tms["quote"]
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up = self._ledger.upsert_quote(work_order_no=no, quote=quote, to_status="已报价")
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if not up.get("ok"):
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reply("主账写入报价失败，不能当作已报价。")
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sess.phase = "ledger_fail"
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self._save(sess)
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return "ledger_fail"
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sess.quote = quote
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sess.status = "已报价"
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sess.phase = "wait_collab"
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sess.allowed = (copy.BTN_PULL_COLLAB, copy.BTN_SKIP_COLLAB)
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sess.wait_version += 1
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self._save(sess)
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self._emit_sea_hit(
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reply,
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work_order_no=no,
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quote=quote,
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first_or_same=first,
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history_work_order_no=history_wo,
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status="已报价",
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)
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return "wait_collab"
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def _resolve_similar(
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self,
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created: dict[str, Any],
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*,
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facts: dict[str, str],
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current_no: str,
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) -> tuple[str, str]:
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history = str(created.get("similar_work_order_no") or "").strip()
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first = str(created.get("first_or_same") or "first")
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if first == "same" and history and history != current_no:
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return "same", history
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finder = getattr(self._ledger, "find_similar_open", None)
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if not callable(finder):
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return "first", ""
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try:
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similar = finder(
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facts=facts, business_line="SEA", exclude_work_order_no=current_no
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) or {}
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except TypeError:
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similar = finder(facts=facts, business_line="SEA") or {}
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except Exception:
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logger.warning("find_similar 失败，按首次询价展示 current=%s", current_no)
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return "first", ""
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history = str(similar.get("work_order_no") or "").strip()
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if similar.get("found") and history and history != current_no:
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return "same", history
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return "first", ""
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def _emit_tms_miss(self, reply: ReplyFn, work_order_no: str) -> None:
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"""海运无价：一张带拉群按钮的卡，不再发手动拉人群句。"""
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from agent.config import get_settings
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reply(
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copy.sea_tms_miss(work_order_no=work_order_no),
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copy.sea_tms_miss_wecom_payload(
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work_order_no=work_order_no,
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action_url=(get_settings().public_base_url or "").strip(),
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),
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)
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def _session_from_ledger(self, *, sender_id: str, view: dict[str, Any]) -> FlowSession:
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sess = super()._session_from_ledger(sender_id=sender_id, view=view)
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if sess.business_line == "SEA" and sess.phase == "wait_collab":
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sess.allowed = (copy.BTN_PULL_COLLAB, copy.BTN_SKIP_COLLAB)
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if sess.business_line == "SEA" and sess.phase == "tms_miss":
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sess.allowed = (copy.BTN_PULL_COLLAB,)
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sess.collab_chat_id = str(view.get("collab_chat_id") or "")
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sess.collab_facts = dict(view.get("collab_facts") or {})
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return sess
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def _emit_sea_hit(
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self,
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reply: ReplyFn,
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*,
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work_order_no: str,
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quote: dict[str, Any],
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first_or_same: str = "first",
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history_work_order_no: str = "",
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status: str = "已报价",
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) -> None:
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"""
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先发完整价格明细文本，再发带按钮的卡。
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企微只发卡时，引用条超长会被截断；文本不受限。
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"""
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reply(
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copy.sea_quote_detail_text(
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work_order_no=work_order_no,
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quote=quote,
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first_or_same=first_or_same,
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history_work_order_no=history_work_order_no,
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status=status,
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)
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)
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reply(
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copy.sea_tms_hit_card(
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work_order_no=work_order_no,
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quote=quote,
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first_or_same=first_or_same,
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history_work_order_no=history_work_order_no,
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status=status,
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),
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copy.sea_tms_hit_wecom_payload(
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work_order_no=work_order_no,
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quote=quote,
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first_or_same=first_or_same,
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history_work_order_no=history_work_order_no,
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status=status,
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),
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)
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def _replay_wait(self, sess: FlowSession, reply: ReplyFn, *, source: str) -> str:
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if sess.business_line == "SEA" and sess.phase == "wait_collab":
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self._emit_sea_hit(
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reply,
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work_order_no=sess.work_order_no,
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quote=sess.quote,
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first_or_same=sess.first_or_same,
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history_work_order_no=sess.history_work_order_no,
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status=sess.status or "已报价",
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)
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return "wait_collab"
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if sess.business_line == "SEA" and sess.phase == "tms_miss":
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self._emit_tms_miss(reply, sess.work_order_no)
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return "tms_miss"
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return super()._replay_wait(sess, reply, source=source)
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def on_button(
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||||
self,
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||||
*,
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||||
sender_id: str,
|
||||
action: str,
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||||
reply: ReplyFn,
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card_meta: Optional[dict[str, Any]] = None,
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) -> str:
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sess = self.session_for_action(sender_id, card_meta)
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if sess and action == copy.BTN_PULL_COLLAB and action in sess.allowed:
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return self._pull_collab_group(sess, reply, card_meta=card_meta)
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return super().on_button(
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sender_id=sender_id, action=action, reply=reply, card_meta=card_meta
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)
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|
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def _pull_collab_group(
|
||||
self,
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||||
sess: FlowSession,
|
||||
reply: ReplyFn,
|
||||
card_meta: Optional[dict[str, Any]] = None,
|
||||
) -> str:
|
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"""
|
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点「拉产品进群协同」：按线路拉产品人，新建群，私聊回执，按钮置灰。
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没人可拉 / 建群失败：说明原因，按钮保持可点。已有群：不新建，置灰。
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"""
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no = (sess.work_order_no or "").strip()
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existing = (sess.collab_chat_id or "").strip()
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||||
if not existing:
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getter = getattr(self._ledger, "get_ticket", None)
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ticket = getter(work_order_no=no) if callable(getter) else None
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existing = str(getattr(ticket, "collab_chat_id", "") or "")
|
||||
if existing:
|
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sess.collab_chat_id = existing
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sess.allowed = ()
|
||||
sess.phase = "collab_group"
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self._save(sess)
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self._grey_clicked_card(reply, card_meta)
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self._ensure_archive_seats_in_group(existing)
|
||||
reply(copy.sea_group_exists(work_order_no=no))
|
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return "collab_group"
|
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|
||||
staff = self._match_sea_staff(sess)
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||||
if not staff:
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||||
reply(copy.sea_group_no_staff())
|
||||
return sess.phase or "wait_collab"
|
||||
|
||||
userids = [sess.sender_id]
|
||||
product_names: list[str] = []
|
||||
product_ids: list[str] = []
|
||||
for row in staff:
|
||||
uid = str(row.get("wecomId") or row.get("wecom_id") or "").strip()
|
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name = str(row.get("name") or "").strip() or uid
|
||||
if uid and uid not in userids:
|
||||
userids.append(uid)
|
||||
product_ids.append(uid)
|
||||
product_names.append(name)
|
||||
if not product_ids:
|
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reply(copy.sea_group_no_staff())
|
||||
return sess.phase or "wait_collab"
|
||||
|
||||
# 销售 + 产品之后，必须再拉会话存档账号；没有也不挡建群。
|
||||
for uid in self._archive_seat_userids():
|
||||
if uid not in userids:
|
||||
userids.append(uid)
|
||||
|
||||
client = self._group_client or _default_group_client()
|
||||
created = client.create_group(name=no, userids=userids) or {}
|
||||
if not created.get("ok") or not created.get("chat_id"):
|
||||
reply(copy.sea_group_create_fail(reason=str(created.get("error") or "")))
|
||||
return sess.phase or "wait_collab"
|
||||
|
||||
chat_id = str(created.get("chat_id") or "").strip()
|
||||
sales_name = self._sales_display_name(sess.sender_id)
|
||||
binder = getattr(self._ledger, "bind_collab_group", None)
|
||||
if callable(binder):
|
||||
binder(
|
||||
work_order_no=no,
|
||||
chat_id=chat_id,
|
||||
member_ids=userids,
|
||||
product_names=product_names,
|
||||
)
|
||||
|
||||
brief = copy.sea_group_brief(
|
||||
work_order_no=no,
|
||||
facts=sess.facts,
|
||||
quote=sess.quote,
|
||||
collab_facts=sess.collab_facts,
|
||||
sales_name=sales_name,
|
||||
product_names=product_names,
|
||||
has_price=bool(sess.quote and sess.status == "已报价"),
|
||||
)
|
||||
client.send_group(chat_id=chat_id, content=brief)
|
||||
|
||||
sess.collab_chat_id = chat_id
|
||||
sess.invited_userids = tuple(userids)
|
||||
sess.invited_sales_name = sales_name
|
||||
sess.invited_product_names = tuple(product_names)
|
||||
sess.phase = "collab_group"
|
||||
sess.allowed = ()
|
||||
sess.wait_version += 1
|
||||
self._save(sess)
|
||||
self._grey_clicked_card(reply, card_meta)
|
||||
reply(
|
||||
copy.sea_group_created(
|
||||
work_order_no=no,
|
||||
sales_name=sales_name,
|
||||
product_names=product_names,
|
||||
)
|
||||
)
|
||||
return "collab_group"
|
||||
|
||||
def _match_sea_staff(self, sess: FlowSession) -> list[dict[str, Any]]:
|
||||
"""主账按起运/目的匹配启用的海运产品岗。"""
|
||||
matcher = getattr(self._ledger, "match_sea_staff", None)
|
||||
if not callable(matcher):
|
||||
return []
|
||||
try:
|
||||
rows = matcher(
|
||||
origin=str((sess.facts or {}).get("起运港") or ""),
|
||||
destination=str((sess.facts or {}).get("目的港") or ""),
|
||||
) or []
|
||||
except Exception:
|
||||
logger.exception("匹配海运产品人员失败 wo=%s", sess.work_order_no)
|
||||
return []
|
||||
return [dict(x) for x in rows if isinstance(x, dict)]
|
||||
|
||||
def _archive_seat_userids(self) -> list[str]:
|
||||
"""
|
||||
会话存档账号 userid 列表。
|
||||
|
||||
先读环境变量 WECOM_ARCHIVE_SEAT_USER_IDS，再按姓名「询价机器人」查员工管理。
|
||||
查不到只记日志，不把建群判失败。
|
||||
"""
|
||||
ids: list[str] = []
|
||||
from agent.config import get_settings
|
||||
|
||||
seat = str(getattr(get_settings(), "wecom_archive_seat_user_ids", "") or "").strip()
|
||||
for part in seat.replace(";", ",").split(","):
|
||||
uid = part.strip()
|
||||
if uid and uid not in ids:
|
||||
ids.append(uid)
|
||||
finder = getattr(self._ledger, "find_staff_by_name", None)
|
||||
if callable(finder):
|
||||
for name in ARCHIVE_SEAT_NAMES:
|
||||
try:
|
||||
row = finder(name=name) or {}
|
||||
except Exception:
|
||||
logger.exception("查会话存档账号失败 name=%s", name)
|
||||
continue
|
||||
uid = str(row.get("wecomId") or row.get("wecom_id") or "").strip()
|
||||
if uid and uid not in ids:
|
||||
ids.append(uid)
|
||||
if not ids:
|
||||
logger.warning("协同群缺少会话存档账号：员工管理未找到「询价机器人」且未配置 WECOM_ARCHIVE_SEAT_USER_IDS")
|
||||
return ids
|
||||
|
||||
def _ensure_archive_seats_in_group(self, chat_id: str) -> None:
|
||||
"""已有群补拉会话存档账号；失败只记日志，不改销售侧已有群提示。"""
|
||||
seats = self._archive_seat_userids()
|
||||
if not chat_id or not seats:
|
||||
return
|
||||
client = self._group_client or _default_group_client()
|
||||
adder = getattr(client, "add_group_members", None)
|
||||
if not callable(adder):
|
||||
return
|
||||
try:
|
||||
adder(chat_id=chat_id, userids=seats)
|
||||
except Exception:
|
||||
logger.exception("已有协同群补拉会话存档失败 chat=%s", chat_id)
|
||||
|
||||
def _sales_display_name(self, sender_id: str) -> str:
|
||||
"""私聊「已邀请」用的销售名；没有展示名就用 userid。"""
|
||||
finder = getattr(self._ledger, "get_staff_by_wecom_id", None)
|
||||
if callable(finder):
|
||||
try:
|
||||
row = finder(wecom_id=sender_id) or {}
|
||||
name = str(row.get("name") or "").strip()
|
||||
if name:
|
||||
return name
|
||||
except Exception:
|
||||
logger.warning("查销售姓名失败 sender=%s", sender_id)
|
||||
return sender_id
|
||||
|
||||
def apply_collab_facts(
|
||||
self,
|
||||
*,
|
||||
work_order_no: str,
|
||||
facts: dict[str, str],
|
||||
sender_id: str,
|
||||
) -> dict[str, Any]:
|
||||
"""
|
||||
群里静默写入协同字段。不改六态、不回复、不出报价版本。
|
||||
|
||||
只合并非空协同键。
|
||||
"""
|
||||
from agent.schema.field_validate import SEA_COLLAB_FIELDS
|
||||
|
||||
no = (work_order_no or "").strip()
|
||||
cleaned = {
|
||||
k: str(v).strip()
|
||||
for k, v in (facts or {}).items()
|
||||
if k in SEA_COLLAB_FIELDS and str(v or "").strip()
|
||||
}
|
||||
if not no or not cleaned:
|
||||
return {"ok": False, "updated": []}
|
||||
with self._lock:
|
||||
sess = self._by_ticket.get(no)
|
||||
if sess:
|
||||
merged = dict(sess.collab_facts)
|
||||
merged.update(cleaned)
|
||||
sess.collab_facts = merged
|
||||
self._save(sess)
|
||||
writer = getattr(self._ledger, "patch_collab_facts", None)
|
||||
if callable(writer):
|
||||
writer(work_order_no=no, facts=cleaned, sender_id=sender_id)
|
||||
logger.info("sea.collab_fields wo=%s keys=%s by=%s", no, sorted(cleaned), sender_id)
|
||||
return {"ok": True, "updated": sorted(cleaned)}
|
||||
|
||||
|
||||
def _default_group_client() -> Any:
|
||||
"""生产走企微应用建群；未配置时返回会失败的空客户端。"""
|
||||
from agent.channel.outbox.sender import WeComAppClient
|
||||
from agent.config import get_settings
|
||||
|
||||
settings = get_settings()
|
||||
return WeComAppClient(
|
||||
corp_id=settings.wecom_corp_id,
|
||||
secret=settings.wecom_secret,
|
||||
agent_id=int(settings.wecom_agent_id or "1000010"),
|
||||
)
|
||||
|
||||
|
||||
_FLOW: Optional[SeaTextInquiryFlow] = None
|
||||
_FLOW_GUARD = threading.Lock()
|
||||
|
||||
|
||||
def get_sea_text_flow() -> SeaTextInquiryFlow:
|
||||
"""进程内一份海运流程；测试可 new 独立实例。"""
|
||||
global _FLOW
|
||||
with _FLOW_GUARD:
|
||||
if _FLOW is None:
|
||||
_FLOW = SeaTextInquiryFlow()
|
||||
return _FLOW
|
||||
|
||||
|
||||
def reset_sea_text_flow_for_test() -> SeaTextInquiryFlow:
|
||||
"""单测重置全局海运实例（强制内存账本）。"""
|
||||
global _FLOW
|
||||
with _FLOW_GUARD:
|
||||
_FLOW = SeaTextInquiryFlow(MemoryLedger())
|
||||
return _FLOW
|
||||
Reference in New Issue
Block a user