diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryStaffRoleController.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryStaffRoleController.java
index afcc884..31207ac 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryStaffRoleController.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/controller/InquiryStaffRoleController.java
@@ -11,21 +11,28 @@ import org.apache.shiro.authz.annotation.RequiresPermissions;
 import org.jeecg.common.api.vo.Result;
 import org.jeecg.common.aspect.annotation.AutoLog;
 import org.jeecg.common.system.base.controller.JeecgController;
+import org.apache.shiro.SecurityUtils;
+import org.jeecg.common.system.vo.LoginUser;
+import org.jeecg.modules.inquiry.dto.StaffWecomSyncResult;
 import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
 import org.jeecg.modules.inquiry.service.IInquiryStaffRoleService;
+import org.jeecg.modules.inquiry.wecom.WeComAddressBookClient;
+import org.jeecg.modules.inquiry.wecom.WeComDepartment;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.web.bind.annotation.*;
 
 import javax.servlet.http.HttpServletRequest;
 import java.util.Date;
 import java.util.HashMap;
+import java.util.List;
 import java.util.Map;
 
 /**
  * 员工岗位管理 API。
  * <p>
  * 路径前缀 /inquiry/staffRole；权限码 inquiry:staff:*。
- * 不做企微换号，wecom_id 由运营手工绑定。
+ * wecom_id 可手工维护，也可经 /syncWecom 从企微通讯录 upsert（姓名/手机/部门）。
+ * 浏览器禁止直连企微；同步只服务展示，不挡询价主路径。
  */
 @Slf4j
 @Api(tags = "询价-员工岗位")
@@ -36,6 +43,9 @@ public class InquiryStaffRoleController extends JeecgController<InquiryStaffRole
     @Autowired
     private IInquiryStaffRoleService staffRoleService;
 
+    @Autowired
+    private WeComAddressBookClient weComAddressBookClient;
+
     private static final Map<String, String> ROLE_LABEL = new HashMap<>();
 
     static {
@@ -122,6 +132,42 @@ public class InquiryStaffRoleController extends JeecgController<InquiryStaffRole
         return Result.OK(staffRoleService.getById(id));
     }
 
+    /**
+     * 企微通讯录全量 upsert。
+     * 权限：编辑人员即可同步；不自动删/停用企微侧消失的人。
+     */
+    @AutoLog(value = "员工岗位-同步企微通讯录")
+    @ApiOperation("同步企微通讯录")
+    @RequiresPermissions("inquiry:staff:edit")
+    @PostMapping("/syncWecom")
+    public Result<StaffWecomSyncResult> syncWecom() {
+        String operator = currentUsername();
+        StaffWecomSyncResult result = staffRoleService.syncFromWeCom(operator);
+        return Result.OK(result.getMessage(), result);
+    }
+
+    /**
+     * 企微部门下拉选项。浏览器禁止直连企微，只打本接口。
+     */
+    @ApiOperation("企微部门列表")
+    @RequiresPermissions("inquiry:staff:list")
+    @GetMapping("/wecomDepartments")
+    public Result<List<WeComDepartment>> wecomDepartments() {
+        return Result.OK(weComAddressBookClient.listDepartments());
+    }
+
+    private String currentUsername() {
+        try {
+            Object principal = SecurityUtils.getSubject().getPrincipal();
+            if (principal instanceof LoginUser) {
+                return ((LoginUser) principal).getUsername();
+            }
+        } catch (Exception ignored) {
+            // 无登录主体时用系统标记
+        }
+        return "system";
+    }
+
     private void normalize(InquiryStaffRole body) {
         if (StringUtils.isBlank(body.getName()) || StringUtils.isBlank(body.getWecomId())) {
             throw new IllegalArgumentException("姓名与企微 userid 不能为空");
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/dto/StaffWecomSyncResult.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/dto/StaffWecomSyncResult.java
new file mode 100644
index 0000000..ad9f278
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/dto/StaffWecomSyncResult.java
@@ -0,0 +1,28 @@
+package org.jeecg.modules.inquiry.dto;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+/**
+ * 企微通讯录同步结果（给后台 toast / 日志）。
+ */
+@Data
+@ApiModel("员工企微同步结果")
+public class StaffWecomSyncResult {
+
+    @ApiModelProperty("企微侧已激活成员数")
+    private int fetched;
+
+    @ApiModelProperty("新建条数")
+    private int created;
+
+    @ApiModelProperty("更新条数")
+    private int updated;
+
+    @ApiModelProperty("跳过条数（无 userid 等）")
+    private int skipped;
+
+    @ApiModelProperty("摘要文案")
+    private String message;
+}
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryStaffRoleService.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryStaffRoleService.java
index 52d3542..6794c80 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryStaffRoleService.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/IInquiryStaffRoleService.java
@@ -1,6 +1,7 @@
 package org.jeecg.modules.inquiry.service;
 
 import com.baomidou.mybatisplus.extension.service.IService;
+import org.jeecg.modules.inquiry.dto.StaffWecomSyncResult;
 import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
 
 import java.util.Map;
@@ -19,4 +20,14 @@ public interface IInquiryStaffRoleService extends IService<InquiryStaffRole> {
      * 停用员工（status=disabled），不物理删除。
      */
     void disable(String id);
+
+    /**
+     * 从企微通讯录全量 upsert：按 wecom_id 更新姓名/手机/部门，缺失则新建（默认销售岗）。
+     * <p>
+     * 不删、不停用企微侧消失的人；不覆盖已有 roleCode / routes / 提醒开关。
+     *
+     * @param operator 操作人（写入 createBy/updateBy）
+     * @return 同步计数
+     */
+    StaffWecomSyncResult syncFromWeCom(String operator);
 }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryStaffRoleServiceImpl.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryStaffRoleServiceImpl.java
index 3186faa..ad49692 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryStaffRoleServiceImpl.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryStaffRoleServiceImpl.java
@@ -2,9 +2,15 @@ package org.jeecg.modules.inquiry.service.impl;
 
 import com.baomidou.mybatisplus.core.conditions.query.QueryWrapper;
 import com.baomidou.mybatisplus.extension.service.impl.ServiceImpl;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.commons.lang3.StringUtils;
+import org.jeecg.modules.inquiry.dto.StaffWecomSyncResult;
 import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
 import org.jeecg.modules.inquiry.mapper.InquiryStaffRoleMapper;
 import org.jeecg.modules.inquiry.service.IInquiryStaffRoleService;
+import org.jeecg.modules.inquiry.wecom.WeComAddressBookClient;
+import org.jeecg.modules.inquiry.wecom.WeComMember;
+import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
 
@@ -14,15 +20,25 @@ import java.util.List;
 import java.util.Map;
 
 /**
- * 员工岗位 CRUD 实现。
+ * 员工岗位 CRUD + 企微通讯录 upsert。
  * <p>
- * 线程：跟随 HTTP 请求线程；无全局锁。wecom_id 唯一约束由库保证。
+ * 线程：跟随 HTTP 请求线程；同步方法串行化，避免并发双写同一 wecom_id。
+ * 无全局工单大锁；wecom_id 唯一约束由库保证。
  */
+@Slf4j
 @Service
 public class InquiryStaffRoleServiceImpl extends ServiceImpl<InquiryStaffRoleMapper, InquiryStaffRole>
         implements IInquiryStaffRoleService {
 
     private static final String[] ROLE_CODES = {"sales", "air", "sea", "land"};
+    private static final String DEFAULT_ROLE = "sales";
+    private static final String DEFAULT_ROLE_LABEL = "销售";
+
+    @Autowired
+    private WeComAddressBookClient weComAddressBookClient;
+
+    /** 同步互斥：同一进程内禁止两路并发全量 upsert。 */
+    private final Object syncLock = new Object();
 
     @Override
     public Map<String, Long> countByRole() {
@@ -54,4 +70,66 @@ public class InquiryStaffRoleServiceImpl extends ServiceImpl<InquiryStaffRoleMap
     public InquiryStaffRole findByWecomId(String wecomId) {
         return getOne(new QueryWrapper<InquiryStaffRole>().eq("wecom_id", wecomId).last("LIMIT 1"), false);
     }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public StaffWecomSyncResult syncFromWeCom(String operator) {
+        synchronized (syncLock) {
+            List<WeComMember> members = weComAddressBookClient.listActiveMembers();
+            int created = 0;
+            int updated = 0;
+            int skipped = 0;
+            Date now = new Date();
+            String op = StringUtils.defaultIfBlank(operator, "wecom-sync");
+
+            for (WeComMember m : members) {
+                if (m == null || StringUtils.isBlank(m.getUserid())) {
+                    skipped++;
+                    continue;
+                }
+                InquiryStaffRole existing = findByWecomId(m.getUserid());
+                if (existing == null) {
+                    InquiryStaffRole row = new InquiryStaffRole();
+                    row.setWecomId(m.getUserid());
+                    row.setName(StringUtils.defaultIfBlank(m.getName(), m.getUserid()));
+                    row.setMobile(StringUtils.trimToNull(m.getMobile()));
+                    row.setDepartName(StringUtils.trimToNull(m.getDepartmentName()));
+                    row.setRoleCode(DEFAULT_ROLE);
+                    row.setRoleLabel(DEFAULT_ROLE_LABEL);
+                    row.setNotifyEventException(0);
+                    row.setStatus("active");
+                    row.setCreateBy(op);
+                    row.setCreateTime(now);
+                    row.setUpdateBy(op);
+                    row.setUpdateTime(now);
+                    save(row);
+                    created++;
+                } else {
+                    // 只刷新展示字段；岗位/线路/提醒开关保留运营手工配置
+                    existing.setName(StringUtils.defaultIfBlank(m.getName(), existing.getName()));
+                    if (StringUtils.isNotBlank(m.getMobile())) {
+                        existing.setMobile(m.getMobile());
+                    }
+                    if (StringUtils.isNotBlank(m.getDepartmentName())) {
+                        existing.setDepartName(m.getDepartmentName());
+                    }
+                    existing.setUpdateBy(op);
+                    existing.setUpdateTime(now);
+                    updateById(existing);
+                    updated++;
+                }
+            }
+
+            StaffWecomSyncResult result = new StaffWecomSyncResult();
+            result.setFetched(members.size());
+            result.setCreated(created);
+            result.setUpdated(updated);
+            result.setSkipped(skipped);
+            result.setMessage(String.format(
+                    "同步完成：企微成员 %d，新建 %d，更新 %d，跳过 %d",
+                    members.size(), created, updated, skipped));
+            log.info("企微通讯录同步 operator={} {}", op, result.getMessage());
+            return result;
+        }
+    }
 }
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryWorkOrderServiceImpl.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryWorkOrderServiceImpl.java
index 2b7ed21..ede3b7d 100644
--- a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryWorkOrderServiceImpl.java
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/service/impl/InquiryWorkOrderServiceImpl.java
@@ -12,14 +12,17 @@ import org.jeecg.modules.inquiry.dto.TicketTransitionRequest;
 import org.jeecg.modules.inquiry.entity.InquiryAttachment;
 import org.jeecg.modules.inquiry.entity.InquiryExceptionCase;
 import org.jeecg.modules.inquiry.entity.InquiryQuote;
+import org.jeecg.modules.inquiry.entity.InquiryStaffRole;
 import org.jeecg.modules.inquiry.entity.InquiryTicket;
 import org.jeecg.modules.inquiry.entity.InquiryTicketStatusLog;
 import org.jeecg.modules.inquiry.mapper.InquiryAttachmentMapper;
 import org.jeecg.modules.inquiry.mapper.InquiryExceptionCaseMapper;
 import org.jeecg.modules.inquiry.mapper.InquiryQuoteMapper;
+import org.jeecg.modules.inquiry.mapper.InquiryStaffRoleMapper;
 import org.jeecg.modules.inquiry.mapper.InquiryTicketMapper;
 import org.jeecg.modules.inquiry.mapper.InquiryTicketStatusLogMapper;
 import org.jeecg.modules.inquiry.service.IInquiryWorkOrderService;
+import org.jeecg.modules.inquiry.support.InquiryTicketDisplaySupport;
 import org.jeecg.modules.inquiry.tms.InquiryTmsQueryService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.stereotype.Service;
@@ -29,16 +32,21 @@ import com.alibaba.fastjson.JSONObject;
 
 import java.math.BigDecimal;
 import java.text.SimpleDateFormat;
+import java.util.ArrayList;
+import java.util.Collections;
 import java.util.Date;
 import java.util.HashMap;
+import java.util.HashSet;
 import java.util.LinkedHashMap;
 import java.util.List;
 import java.util.Map;
+import java.util.Set;
 
 /**
  * 询价工单主账实现。
  * <p>
  * 副作用：改 inq_ticket.status、写 inq_ticket_status_log、改 inq_exception_case。
+ * 列表/详情会就地补展示字段（salesName、demandTitle/Detail），只影响响应，不写回库。
  * 线程：单请求事务；只锁当前工单行（DB 行级），不串行其它工单。
  * 为何：Graph/前端成功不能冒充主账六态成功，所有 transition 必须过本服务。
  */
@@ -56,6 +64,8 @@ public class InquiryWorkOrderServiceImpl extends ServiceImpl<InquiryTicketMapper
     private InquiryExceptionCaseMapper exceptionCaseMapper;
     @Autowired
     private InquiryTmsQueryService tmsQueryService;
+    @Autowired
+    private InquiryStaffRoleMapper staffRoleMapper;
 
     @Override
     public IPage<InquiryTicket> pageView(Page<InquiryTicket> page, Map<String, String> filters) {
@@ -64,6 +74,7 @@ public class InquiryWorkOrderServiceImpl extends ServiceImpl<InquiryTicketMapper
         if (StringUtils.isNotBlank(keyword)) {
             qw.and(w -> w.like(InquiryTicket::getWorkOrderNo, keyword)
                     .or().like(InquiryTicket::getSalesName, keyword)
+                    .or().like(InquiryTicket::getSalesWecomId, keyword)
                     .or().like(InquiryTicket::getDemandTitle, keyword)
                     .or().like(InquiryTicket::getOrigin, keyword)
                     .or().like(InquiryTicket::getDestination, keyword));
@@ -100,7 +111,9 @@ public class InquiryWorkOrderServiceImpl extends ServiceImpl<InquiryTicketMapper
             qw.le(InquiryTicket::getCreateTime, dateTo + " 23:59:59");
         }
         qw.orderByDesc(InquiryTicket::getCreateTime);
-        return page(page, qw);
+        IPage<InquiryTicket> result = page(page, qw);
+        enrichDisplayFields(result.getRecords());
+        return result;
     }
 
     @Override
@@ -109,6 +122,7 @@ public class InquiryWorkOrderServiceImpl extends ServiceImpl<InquiryTicketMapper
         if (ticket == null) {
             throw new IllegalArgumentException("工单不存在: " + workOrderNo);
         }
+        enrichDisplayFields(Collections.singletonList(ticket));
         List<InquiryQuote> quotes = quoteMapper.selectList(new LambdaQueryWrapper<InquiryQuote>()
                 .eq(InquiryQuote::getWorkOrderNo, workOrderNo)
                 .orderByAsc(InquiryQuote::getCreateTime));
@@ -131,6 +145,50 @@ public class InquiryWorkOrderServiceImpl extends ServiceImpl<InquiryTicketMapper
         return result;
     }
 
+    /**
+     * 列表/详情响应补齐：发起人姓名（员工表）+ 询价需求摘要（结构化字段）。
+     * 副作用：只改内存中的 ticket 展示字段，不 updateById。
+     */
+    private void enrichDisplayFields(List<InquiryTicket> tickets) {
+        if (tickets == null || tickets.isEmpty()) {
+            return;
+        }
+        Map<String, String> staffNameByWecom = loadStaffNames(tickets);
+        for (InquiryTicket ticket : tickets) {
+            if (ticket == null) {
+                continue;
+            }
+            String staffName = staffNameByWecom.get(StringUtils.trimToEmpty(ticket.getSalesWecomId()));
+            ticket.setSalesName(InquiryTicketDisplaySupport.resolveSalesDisplayName(
+                    ticket.getSalesName(), ticket.getSalesWecomId(), staffName));
+            InquiryTicketDisplaySupport.applyRequirementSummary(ticket);
+        }
+    }
+
+    /** 批量按企微 userid 取员工姓名，避免列表 N+1。 */
+    private Map<String, String> loadStaffNames(List<InquiryTicket> tickets) {
+        Set<String> wecomIds = new HashSet<>();
+        for (InquiryTicket ticket : tickets) {
+            if (ticket != null && StringUtils.isNotBlank(ticket.getSalesWecomId())) {
+                wecomIds.add(ticket.getSalesWecomId().trim());
+            }
+        }
+        if (wecomIds.isEmpty()) {
+            return Collections.emptyMap();
+        }
+        List<InquiryStaffRole> staffRows = staffRoleMapper.selectList(new LambdaQueryWrapper<InquiryStaffRole>()
+                .in(InquiryStaffRole::getWecomId, new ArrayList<>(wecomIds))
+                .eq(InquiryStaffRole::getStatus, "active"));
+        Map<String, String> result = new HashMap<>();
+        for (InquiryStaffRole row : staffRows) {
+            if (row == null || StringUtils.isBlank(row.getWecomId()) || StringUtils.isBlank(row.getName())) {
+                continue;
+            }
+            result.put(row.getWecomId().trim(), row.getName().trim());
+        }
+        return result;
+    }
+
     @Override
     @Transactional(rollbackFor = Exception.class)
     public InquiryTicket transition(TicketTransitionRequest req, String operator) {
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupport.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupport.java
new file mode 100644
index 0000000..b90f448
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupport.java
@@ -0,0 +1,222 @@
+package org.jeecg.modules.inquiry.support;
+
+import org.apache.commons.lang3.StringUtils;
+import org.jeecg.modules.inquiry.entity.InquiryTicket;
+
+import java.math.BigDecimal;
+import java.util.ArrayList;
+import java.util.List;
+import java.util.Locale;
+
+/**
+ * 工单列表/详情的展示口径，对齐现网 InquiryAggregateService.requirementSummaryLines。
+ * <p>
+ * 职责：把结构化字段拼成「发起人可读名 + 询价需求多行摘要」，禁止把 FP:AIR|… 原文甩到后台。
+ * 副作用：无写库；仅生成展示用字符串。
+ * 为何：inq_ticket.sales_name / demand_* 可能为空或被写入管道原文，后台必须以员工表与字段快照为准。
+ */
+public final class InquiryTicketDisplaySupport {
+
+    private InquiryTicketDisplaySupport() {
+    }
+
+    /**
+     * 询价需求多行摘要：首行标题（业务线 · 路线），后续为货量/品名。
+     * 与旧后台 requirementSummaryLines 同口径，便于对照验收。
+     */
+    public static List<String> requirementSummaryLines(InquiryTicket ticket) {
+        List<String> lines = new ArrayList<>();
+        if (ticket == null) {
+            return lines;
+        }
+        String businessLine = upper(ticket.getBusinessLine());
+
+        List<String> heading = new ArrayList<>();
+        String lineLabel = firstText(ticket.getBizTypeLabel(), businessLineLabel(ticket.getBusinessLine()));
+        if (StringUtils.isNotBlank(lineLabel)) {
+            heading.add(lineLabel);
+        }
+        String route = route(ticket.getOrigin(), ticket.getDestination());
+        if (StringUtils.isNotBlank(route)) {
+            heading.add(route);
+        }
+        addLine(lines, join(heading, " · "));
+
+        List<String> quantities = new ArrayList<>();
+        if ("AIR".equals(businessLine) || containsChinese(lineLabel, "空运")) {
+            addLabel(quantities, "件数", ticket.getPieces());
+            addUnit(quantities, "毛重", ticket.getWeightKg(), "kg");
+            addUnit(quantities, "体积", ticket.getVolumeCbm(), "CBM");
+        } else if ("SEA".equals(businessLine) || containsChinese(lineLabel, "海运")) {
+            addLabel(quantities, "件数", ticket.getPieces());
+            addUnit(quantities, "重量", ticket.getWeightKg(), "kg");
+            addUnit(quantities, "体积", ticket.getVolumeCbm(), "CBM");
+        } else if ("LAND".equals(businessLine) || containsChinese(lineLabel, "陆运")) {
+            addUnit(quantities, "体积", ticket.getVolumeCbm(), "CBM");
+            addUnit(quantities, "重量", ticket.getWeightKg(), "kg");
+            addLabel(quantities, "件数", ticket.getPieces());
+        } else {
+            addLabel(quantities, "件数", ticket.getPieces());
+            addUnit(quantities, "重量", ticket.getWeightKg(), "kg");
+            addUnit(quantities, "体积", ticket.getVolumeCbm(), "CBM");
+        }
+        addLine(lines, join(quantities, " · "));
+
+        List<String> cargo = new ArrayList<>();
+        boolean land = "LAND".equals(businessLine) || containsChinese(lineLabel, "陆运");
+        addLabel(cargo, land ? "货物品名" : "品名", ticket.getGoodsName());
+        if ("AIR".equals(businessLine) || containsChinese(lineLabel, "空运")) {
+            addLabel(cargo, "客户", ticket.getCustomerName());
+        }
+        addLine(lines, join(cargo, " · "));
+        return lines;
+    }
+
+    /**
+     * 把摘要写回 ticket 的 demandTitle/demandDetail，仅用于 API 响应，不落库。
+     */
+    public static void applyRequirementSummary(InquiryTicket ticket) {
+        if (ticket == null) {
+            return;
+        }
+        List<String> lines = requirementSummaryLines(ticket);
+        if (lines.isEmpty()) {
+            // 结构化字段全空时，仍禁止把 FP: 管道原文当需求展示
+            if (looksLikeRawFp(ticket.getDemandTitle())) {
+                ticket.setDemandTitle(null);
+            }
+            if (looksLikeRawFp(ticket.getDemandDetail())) {
+                ticket.setDemandDetail(null);
+            }
+            return;
+        }
+        ticket.setDemandTitle(lines.get(0));
+        if (lines.size() == 1) {
+            ticket.setDemandDetail("");
+        } else {
+            ticket.setDemandDetail(join(lines.subList(1, lines.size()), "\n"));
+        }
+    }
+
+    /**
+     * 发起人展示名：优先已有中文名，其次员工表姓名；企微 userid 不能冒充人名。
+     */
+    public static String resolveSalesDisplayName(String salesName, String salesWecomId, String staffName) {
+        if (StringUtils.isNotBlank(salesName) && !looksLikeWecomUserId(salesName)) {
+            return salesName.trim();
+        }
+        if (StringUtils.isNotBlank(staffName)) {
+            return staffName.trim();
+        }
+        if (StringUtils.isNotBlank(salesName)) {
+            return salesName.trim();
+        }
+        return StringUtils.trimToEmpty(salesWecomId);
+    }
+
+    public static boolean looksLikeRawFp(String value) {
+        String raw = StringUtils.trimToEmpty(value);
+        return raw.startsWith("FP:") || raw.contains("|") && raw.contains(":");
+    }
+
+    /** 纯拼音/企微 userid（无中文）不当作「发起人名称」。 */
+    public static boolean looksLikeWecomUserId(String value) {
+        String raw = StringUtils.trimToEmpty(value);
+        if (raw.isEmpty()) {
+            return true;
+        }
+        if (raw.chars().anyMatch(ch -> Character.UnicodeScript.of(ch) == Character.UnicodeScript.HAN)) {
+            return false;
+        }
+        return raw.matches("^[A-Za-z][A-Za-z0-9._-]{1,64}$");
+    }
+
+    private static String businessLineLabel(String value) {
+        if ("AIR".equalsIgnoreCase(value)) {
+            return "空运";
+        }
+        if ("SEA".equalsIgnoreCase(value)) {
+            return "海运";
+        }
+        if ("LAND".equalsIgnoreCase(value)) {
+            return "陆运";
+        }
+        if ("MULTI".equalsIgnoreCase(value)) {
+            return "多段联运";
+        }
+        return value;
+    }
+
+    private static String route(String origin, String destination) {
+        if (StringUtils.isBlank(origin) && StringUtils.isBlank(destination)) {
+            return null;
+        }
+        return (StringUtils.isNotBlank(origin) ? origin.trim() : "-")
+                + " → "
+                + (StringUtils.isNotBlank(destination) ? destination.trim() : "-");
+    }
+
+    private static void addLine(List<String> lines, String value) {
+        if (StringUtils.isNotBlank(value)) {
+            lines.add(value);
+        }
+    }
+
+    private static void addLabel(List<String> values, String label, Object value) {
+        if (value == null || !StringUtils.isNotBlank(String.valueOf(value))) {
+            return;
+        }
+        values.add(label + " " + plain(value));
+    }
+
+    private static void addUnit(List<String> values, String label, Object value, String unit) {
+        if (value == null || !StringUtils.isNotBlank(String.valueOf(value))) {
+            return;
+        }
+        values.add(label + " " + plain(value) + unit);
+    }
+
+    private static String plain(Object value) {
+        if (value instanceof BigDecimal) {
+            return ((BigDecimal) value).stripTrailingZeros().toPlainString();
+        }
+        return String.valueOf(value).trim();
+    }
+
+    private static String join(List<String> values, String sep) {
+        if (values == null || values.isEmpty()) {
+            return null;
+        }
+        StringBuilder sb = new StringBuilder();
+        for (String v : values) {
+            if (!StringUtils.isNotBlank(v)) {
+                continue;
+            }
+            if (sb.length() > 0) {
+                sb.append(sep);
+            }
+            sb.append(v.trim());
+        }
+        return sb.length() == 0 ? null : sb.toString();
+    }
+
+    private static String firstText(String... values) {
+        if (values == null) {
+            return null;
+        }
+        for (String v : values) {
+            if (StringUtils.isNotBlank(v)) {
+                return v.trim();
+            }
+        }
+        return null;
+    }
+
+    private static String upper(String value) {
+        return value == null ? "" : value.trim().toUpperCase(Locale.ROOT);
+    }
+
+    private static boolean containsChinese(String value, String token) {
+        return StringUtils.isNotBlank(value) && value.contains(token);
+    }
+}
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComAddressBookClient.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComAddressBookClient.java
new file mode 100644
index 0000000..7e7ce9b
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComAddressBookClient.java
@@ -0,0 +1,287 @@
+package org.jeecg.modules.inquiry.wecom;
+
+import com.alibaba.fastjson.JSONArray;
+import com.alibaba.fastjson.JSONObject;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.commons.lang3.StringUtils;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.http.client.SimpleClientHttpRequestFactory;
+import org.springframework.http.converter.StringHttpMessageConverter;
+import org.springframework.stereotype.Component;
+import org.springframework.web.client.RestTemplate;
+import org.springframework.web.util.UriComponentsBuilder;
+
+import javax.annotation.PostConstruct;
+import java.net.InetSocketAddress;
+import java.net.Proxy;
+import java.nio.charset.StandardCharsets;
+import java.util.ArrayList;
+import java.util.HashMap;
+import java.util.LinkedHashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * 企微通讯录只读客户端（主账侧）。
+ * <p>
+ * 职责：gettoken + department/list + user/list，给员工页同步姓名/手机/部门。
+ * 密钥：环境变量 WECOM_CORP_ID / WECOM_SECRET（与询价应用 1000010 同一套，见 prompt/03）。
+ * 本机开发可设 WECOM_SOCKS_HOST/PORT，经测试机 SOCKS 出口，避免本机公网 IP 不在企微白名单（errcode=60020）。
+ * 禁止：浏览器直连；禁止在同步失败时挡询价主路径；禁止把 Secret 写入日志。
+ * 线程：HTTP 请求线程调用；token 缓存带锁；connect/read 超时，禁止无限阻塞。
+ */
+@Slf4j
+@Component
+public class WeComAddressBookClient {
+
+    private static final String DEFAULT_API_BASE = "https://qyapi.weixin.qq.com";
+    /** 根部门 id；fetch_child=1 拉全树成员。 */
+    private static final int ROOT_DEPARTMENT_ID = 1;
+
+    @Value("${WECOM_CORP_ID:}")
+    private String corpId;
+
+    @Value("${WECOM_SECRET:}")
+    private String secret;
+
+    @Value("${WECOM_API_BASE:" + DEFAULT_API_BASE + "}")
+    private String apiBase;
+
+    /** 可选：本机开发经 SOCKS 出站（如 127.0.0.1，配合 ssh -D）。 */
+    @Value("${WECOM_SOCKS_HOST:}")
+    private String socksHost;
+
+    @Value("${WECOM_SOCKS_PORT:1080}")
+    private int socksPort;
+
+    private RestTemplate restTemplate;
+    private final Object tokenLock = new Object();
+    private String cachedToken;
+    private long tokenExpireAtMs;
+
+    @PostConstruct
+    public void initHttpClient() {
+        SimpleClientHttpRequestFactory factory = new SimpleClientHttpRequestFactory();
+        factory.setConnectTimeout(5_000);
+        factory.setReadTimeout(15_000);
+        if (StringUtils.isNotBlank(socksHost)) {
+            factory.setProxy(new Proxy(Proxy.Type.SOCKS, new InetSocketAddress(socksHost.trim(), socksPort)));
+            log.info("企微 HTTP 经 SOCKS {}:{} 出站（绕过本机 IP 白名单限制）", socksHost, socksPort);
+        }
+        RestTemplate rt = new RestTemplate(factory);
+        rt.getMessageConverters().set(1, new StringHttpMessageConverter(StandardCharsets.UTF_8));
+        this.restTemplate = rt;
+    }
+
+    /**
+     * 配置是否齐全（不访问外网）。
+     */
+    public boolean isConfigured() {
+        return StringUtils.isNotBlank(corpId) && StringUtils.isNotBlank(secret);
+    }
+
+    /**
+     * 拉取应用可见范围内的已激活成员（去重 userid）。
+     * <p>
+     * 副作用：出站 HTTP 调企微；失败抛 IllegalStateException，由上层转 Result。
+     */
+    public List<WeComMember> listActiveMembers() {
+        if (!isConfigured()) {
+            throw new IllegalStateException("未配置 WECOM_CORP_ID / WECOM_SECRET，无法同步通讯录");
+        }
+        String token = getAccessToken();
+        Map<Integer, String> deptNames = loadDepartmentNames(token);
+        String url = UriComponentsBuilder
+                .fromHttpUrl(trimBase(apiBase) + "/cgi-bin/user/list")
+                .queryParam("access_token", token)
+                .queryParam("department_id", ROOT_DEPARTMENT_ID)
+                .queryParam("fetch_child", 1)
+                .toUriString();
+        JSONObject body = getJson(url);
+        assertOk(body, "user/list");
+        JSONArray userlist = body.getJSONArray("userlist");
+        Map<String, WeComMember> byUserid = new LinkedHashMap<>();
+        if (userlist == null) {
+            return new ArrayList<>();
+        }
+        for (int i = 0; i < userlist.size(); i++) {
+            JSONObject u = userlist.getJSONObject(i);
+            if (u == null) {
+                continue;
+            }
+            String userid = StringUtils.trimToEmpty(u.getString("userid"));
+            if (userid.isEmpty()) {
+                continue;
+            }
+            int status = u.getIntValue("status");
+            // 1=已激活；其它状态不同步进业务表，避免半离职账号入主账
+            if (status != 1) {
+                continue;
+            }
+            String name = StringUtils.defaultIfBlank(u.getString("name"), userid);
+            String mobile = StringUtils.trimToEmpty(u.getString("mobile"));
+            String deptName = resolveDepartmentName(u.getJSONArray("department"), deptNames);
+            byUserid.put(userid, new WeComMember(userid, name, mobile, deptName, status));
+        }
+        return new ArrayList<>(byUserid.values());
+    }
+
+    /**
+     * 拉取企微部门树（扁平列表，带 path 便于下拉展示）。
+     * <p>
+     * 副作用：出站 HTTP；失败抛 IllegalStateException。
+     */
+    public List<WeComDepartment> listDepartments() {
+        if (!isConfigured()) {
+            throw new IllegalStateException("未配置 WECOM_CORP_ID / WECOM_SECRET，无法拉取部门");
+        }
+        String token = getAccessToken();
+        String url = UriComponentsBuilder
+                .fromHttpUrl(trimBase(apiBase) + "/cgi-bin/department/list")
+                .queryParam("access_token", token)
+                .toUriString();
+        JSONObject body = getJson(url);
+        assertOk(body, "department/list");
+        JSONArray list = body.getJSONArray("department");
+        if (list == null || list.isEmpty()) {
+            return new ArrayList<>();
+        }
+
+        Map<Integer, JSONObject> byId = new LinkedHashMap<>();
+        for (int i = 0; i < list.size(); i++) {
+            JSONObject d = list.getJSONObject(i);
+            if (d != null) {
+                byId.put(d.getIntValue("id"), d);
+            }
+        }
+
+        List<WeComDepartment> result = new ArrayList<>();
+        for (JSONObject d : byId.values()) {
+            int id = d.getIntValue("id");
+            String name = StringUtils.defaultIfBlank(d.getString("name"), String.valueOf(id));
+            int parentId = d.getIntValue("parentid");
+            String path = buildDepartmentPath(id, byId);
+            result.add(new WeComDepartment(id, name, parentId, path));
+        }
+        // 按路径排序，下拉更易扫
+        result.sort((a, b) -> StringUtils.defaultString(a.getPath()).compareTo(StringUtils.defaultString(b.getPath())));
+        return result;
+    }
+
+    private String buildDepartmentPath(int id, Map<Integer, JSONObject> byId) {
+        List<String> parts = new ArrayList<>();
+        int cursor = id;
+        // 防环：最多 32 层
+        for (int depth = 0; depth < 32; depth++) {
+            JSONObject d = byId.get(cursor);
+            if (d == null) {
+                break;
+            }
+            parts.add(0, StringUtils.defaultIfBlank(d.getString("name"), String.valueOf(cursor)));
+            int parentId = d.getIntValue("parentid");
+            if (parentId <= 0 || parentId == cursor || !byId.containsKey(parentId)) {
+                break;
+            }
+            cursor = parentId;
+        }
+        return String.join(" / ", parts);
+    }
+
+    private Map<Integer, String> loadDepartmentNames(String token) {
+        String url = UriComponentsBuilder
+                .fromHttpUrl(trimBase(apiBase) + "/cgi-bin/department/list")
+                .queryParam("access_token", token)
+                .toUriString();
+        JSONObject body = getJson(url);
+        assertOk(body, "department/list");
+        Map<Integer, String> map = new HashMap<>();
+        JSONArray list = body.getJSONArray("department");
+        if (list == null) {
+            return map;
+        }
+        for (int i = 0; i < list.size(); i++) {
+            JSONObject d = list.getJSONObject(i);
+            if (d == null) {
+                continue;
+            }
+            map.put(d.getIntValue("id"), StringUtils.defaultString(d.getString("name")));
+        }
+        return map;
+    }
+
+    private String resolveDepartmentName(JSONArray departmentIds, Map<Integer, String> deptNames) {
+        if (departmentIds == null || departmentIds.isEmpty()) {
+            return "";
+        }
+        List<String> names = new ArrayList<>();
+        for (int i = 0; i < departmentIds.size(); i++) {
+            int id = departmentIds.getIntValue(i);
+            String n = deptNames.get(id);
+            if (StringUtils.isNotBlank(n)) {
+                names.add(n);
+            }
+        }
+        return String.join("/", names);
+    }
+
+    private String getAccessToken() {
+        synchronized (tokenLock) {
+            long now = System.currentTimeMillis();
+            if (StringUtils.isNotBlank(cachedToken) && now < tokenExpireAtMs) {
+                return cachedToken;
+            }
+            String url = UriComponentsBuilder
+                    .fromHttpUrl(trimBase(apiBase) + "/cgi-bin/gettoken")
+                    .queryParam("corpid", corpId)
+                    .queryParam("corpsecret", secret)
+                    .toUriString();
+            JSONObject body = getJson(url);
+            assertOk(body, "gettoken");
+            String token = body.getString("access_token");
+            if (StringUtils.isBlank(token)) {
+                throw new IllegalStateException("企微 gettoken 未返回 access_token");
+            }
+            int expiresIn = body.getIntValue("expires_in");
+            if (expiresIn <= 0) {
+                expiresIn = 7200;
+            }
+            // 提前 5 分钟失效，避免边界过期
+            cachedToken = token;
+            tokenExpireAtMs = now + Math.max(60, expiresIn - 300) * 1000L;
+            log.info("企微 access_token 已刷新，expiresIn={}s", expiresIn);
+            return cachedToken;
+        }
+    }
+
+    private JSONObject getJson(String url) {
+        try {
+            String raw = restTemplate.getForObject(url, String.class);
+            if (StringUtils.isBlank(raw)) {
+                throw new IllegalStateException("企微接口返回空响应");
+            }
+            return JSONObject.parseObject(raw);
+        } catch (IllegalStateException e) {
+            throw e;
+        } catch (Exception e) {
+            throw new IllegalStateException("调用企微失败: " + e.getMessage(), e);
+        }
+    }
+
+    private void assertOk(JSONObject body, String api) {
+        if (body == null) {
+            throw new IllegalStateException("企微 " + api + " 响应为空");
+        }
+        int errcode = body.getIntValue("errcode");
+        if (errcode != 0) {
+            String errmsg = body.getString("errmsg");
+            throw new IllegalStateException("企微 " + api + " 失败 errcode=" + errcode + " errmsg=" + errmsg);
+        }
+    }
+
+    private static String trimBase(String base) {
+        if (StringUtils.isBlank(base)) {
+            return DEFAULT_API_BASE;
+        }
+        return base.endsWith("/") ? base.substring(0, base.length() - 1) : base;
+    }
+}
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComDepartment.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComDepartment.java
new file mode 100644
index 0000000..bb6cabb
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComDepartment.java
@@ -0,0 +1,36 @@
+package org.jeecg.modules.inquiry.wecom;
+
+/**
+ * 企微部门投影，供员工表单下拉。
+ */
+public class WeComDepartment {
+
+    private final int id;
+    private final String name;
+    private final int parentId;
+    /** 自根到本节点的展示路径，如「友通达 / 销售部」。 */
+    private final String path;
+
+    public WeComDepartment(int id, String name, int parentId, String path) {
+        this.id = id;
+        this.name = name;
+        this.parentId = parentId;
+        this.path = path;
+    }
+
+    public int getId() {
+        return id;
+    }
+
+    public String getName() {
+        return name;
+    }
+
+    public int getParentId() {
+        return parentId;
+    }
+
+    public String getPath() {
+        return path;
+    }
+}
diff --git a/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComMember.java b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComMember.java
new file mode 100644
index 0000000..51f84ea
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/main/java/org/jeecg/modules/inquiry/wecom/WeComMember.java
@@ -0,0 +1,48 @@
+package org.jeecg.modules.inquiry.wecom;
+
+/**
+ * 企微通讯录成员投影（仅姓名展示所需字段）。
+ * <p>
+ * 来源：qyapi user/list；不做岗位推断，岗位仍由运营在后台维护。
+ */
+public class WeComMember {
+
+    private final String userid;
+    private final String name;
+    private final String mobile;
+    private final String departmentName;
+    private final int status;
+
+    public WeComMember(String userid, String name, String mobile, String departmentName, int status) {
+        this.userid = userid;
+        this.name = name;
+        this.mobile = mobile;
+        this.departmentName = departmentName;
+        this.status = status;
+    }
+
+    public String getUserid() {
+        return userid;
+    }
+
+    public String getName() {
+        return name;
+    }
+
+    public String getMobile() {
+        return mobile;
+    }
+
+    public String getDepartmentName() {
+        return departmentName;
+    }
+
+    public int getStatus() {
+        return status;
+    }
+
+    /** 企微 status=1 表示已激活，可入员工表。 */
+    public boolean isActive() {
+        return status == 1;
+    }
+}
diff --git a/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupportTest.java b/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupportTest.java
new file mode 100644
index 0000000..29a34d6
--- /dev/null
+++ b/inquiry-api/jeecg-module-inquiry/src/test/java/org/jeecg/modules/inquiry/support/InquiryTicketDisplaySupportTest.java
@@ -0,0 +1,64 @@
+package org.jeecg.modules.inquiry.support;
+
+import org.jeecg.modules.inquiry.entity.InquiryTicket;
+import org.junit.jupiter.api.Test;
+
+import java.math.BigDecimal;
+import java.util.List;
+
+import static org.junit.jupiter.api.Assertions.assertEquals;
+import static org.junit.jupiter.api.Assertions.assertFalse;
+import static org.junit.jupiter.api.Assertions.assertTrue;
+
+/**
+ * 工单列表展示口径：发起人名称 + 询价需求摘要，对齐旧后台。
+ */
+public class InquiryTicketDisplaySupportTest {
+
+    @Test
+    public void airRequirementSummaryMatchesLegacyShape() {
+        InquiryTicket ticket = new InquiryTicket();
+        ticket.setBusinessLine("AIR");
+        ticket.setBizTypeLabel("空运");
+        ticket.setOrigin("ZUH");
+        ticket.setDestination("CRK");
+        ticket.setPieces(10);
+        ticket.setWeightKg(new BigDecimal("1"));
+        ticket.setVolumeCbm(new BigDecimal("8"));
+        ticket.setGoodsName("茶叶");
+        ticket.setDemandDetail("FP:AIR|ZUH|CRK|茶叶|10件|1KGS|8CBM|2026-09-11");
+
+        List<String> lines = InquiryTicketDisplaySupport.requirementSummaryLines(ticket);
+        assertEquals("空运 · ZUH → CRK", lines.get(0));
+        assertEquals("件数 10 · 毛重 1kg · 体积 8CBM", lines.get(1));
+        assertEquals("品名 茶叶", lines.get(2));
+
+        InquiryTicketDisplaySupport.applyRequirementSummary(ticket);
+        assertEquals("空运 · ZUH → CRK", ticket.getDemandTitle());
+        assertEquals("件数 10 · 毛重 1kg · 体积 8CBM\n品名 茶叶", ticket.getDemandDetail());
+    }
+
+    @Test
+    public void landUsesGoodsNameLabel() {
+        InquiryTicket ticket = new InquiryTicket();
+        ticket.setBusinessLine("LAND");
+        ticket.setBizTypeLabel("陆运");
+        ticket.setOrigin("上海");
+        ticket.setDestination("北宁Bac Ninh");
+        ticket.setGoodsName("设备");
+
+        List<String> lines = InquiryTicketDisplaySupport.requirementSummaryLines(ticket);
+        assertEquals("陆运 · 上海 → 北宁Bac Ninh", lines.get(0));
+        assertEquals("货物品名 设备", lines.get(1));
+    }
+
+    @Test
+    public void salesNamePrefersStaffChineseName() {
+        assertEquals("吴吉林",
+                InquiryTicketDisplaySupport.resolveSalesDisplayName(null, "WuJiLin", "吴吉林"));
+        assertEquals("陈柏成",
+                InquiryTicketDisplaySupport.resolveSalesDisplayName("WuJiLin", "WuJiLin", "陈柏成"));
+        assertFalse(InquiryTicketDisplaySupport.looksLikeWecomUserId("陈柏成"));
+        assertTrue(InquiryTicketDisplaySupport.looksLikeWecomUserId("WuJiLin"));
+    }
+}
diff --git a/inquiry-backend/src/views/inquiry/staffRole/index.vue b/inquiry-backend/src/views/inquiry/staffRole/index.vue
index 4a84201..2263a58 100644
--- a/inquiry-backend/src/views/inquiry/staffRole/index.vue
+++ b/inquiry-backend/src/views/inquiry/staffRole/index.vue
@@ -1,7 +1,8 @@
 <script setup lang="ts">
 /**
  * 员工管理：对接主账 /inquiry/staffRole。
- * 企微 userid 由运营手工绑定，不向企微换号；停用走 disable 接口。
+ * 企微 userid 可手工维护，也可点「同步企业微信」由主账 upsert（姓名/手机/部门）。
+ * 浏览器禁止直连企微；岗位/线路仍手工改。
  */
 import { computed, onMounted, reactive, ref, watch } from "vue";
 import { message, Modal } from "ant-design-vue";
@@ -9,13 +10,17 @@ import {
   disableStaff,
   getStaffCounts,
   getStaffList,
+  getWecomDepartments,
   saveStaff as saveStaffApi,
+  syncWecomStaff,
 } from "/@/views/inquiry/staffRole/staffRole.api";
 import ProtoIcon from "/@/views/inquiry/components/ProtoIcon.vue";
 import AdminModal from "/@/views/inquiry/components/AdminModal.vue";
 
 type StaffRole = "sales" | "air" | "sea" | "land";
 
+type WecomDeptOption = { id: number; name: string; path: string; parentId: number; depth: number };
+
 type StaffRow = {
   id: string;
   name: string;
@@ -53,6 +58,10 @@ const filters = reactive({
 
 const modalOpen = ref(false);
 const editing = ref<StaffRow | null>(null);
+const syncing = ref(false);
+const wecomDepts = ref<WecomDeptOption[]>([]);
+const wecomDeptsLoading = ref(false);
+const wecomDeptsLoaded = ref(false);
 const form = reactive({
   name: "",
   wecomId: "",
@@ -139,6 +148,82 @@ watch(
 
 onMounted(() => loadList());
 
+/**
+ * 打开弹窗时拉企微部门；失败不挡手工保存，仅提示。
+ * 下拉对齐旧项目业务层：只展示「分公司」「旧组织」下的直接子部门
+ *（事业二部/元昇/武汉友通达/通多邦…），不要公司根下的一级中心。
+ */
+async function ensureWecomDepartments() {
+  if (wecomDeptsLoaded.value || wecomDeptsLoading.value) {
+    ensureCurrentDeptOption();
+    return;
+  }
+  wecomDeptsLoading.value = true;
+  try {
+    const res: any = await getWecomDepartments();
+    const list = Array.isArray(res) ? res : res?.result || [];
+    const all: WecomDeptOption[] = (list as any[])
+      .map((d) => {
+        const path = String(d.path || d.name || "");
+        const name = String(d.name || path);
+        const parentId = Number(d.parentId ?? d.parentid ?? 0);
+        const depth = path ? path.split(" / ").length - 1 : 0;
+        return {
+          id: Number(d.id),
+          name,
+          path,
+          parentId,
+          depth: depth < 0 ? 0 : depth,
+        };
+      })
+      .filter((d) => d.name && d.id);
+
+    // 旧项目下拉对应层：分公司 + 旧组织 的子节点
+    const businessParentNames = new Set(["分公司", "旧组织"]);
+    const businessParentIds = new Set(
+      all.filter((d) => businessParentNames.has(d.name)).map((d) => d.id),
+    );
+    let picked = all.filter((d) => businessParentIds.has(d.parentId));
+
+    // 兜底：若企微改名导致找不到父节点，仍回退到根下一级，避免空下拉
+    if (!picked.length) {
+      const rootIds = new Set(
+        all.filter((d) => d.parentId === 0 || d.depth === 0).map((d) => d.id),
+      );
+      if (!rootIds.size) {
+        const minDepth = Math.min(...all.map((d) => d.depth));
+        all.filter((d) => d.depth === minDepth).forEach((d) => rootIds.add(d.id));
+      }
+      picked = all.filter((d) => rootIds.has(d.parentId));
+    }
+
+    wecomDepts.value = picked
+      .slice()
+      .sort((a, b) => a.name.localeCompare(b.name, "zh-CN"))
+      .map((d) => ({ ...d, depth: 0 }));
+    wecomDeptsLoaded.value = true;
+  } catch (e: any) {
+    message.warning(e?.message || "企微部门列表加载失败，可稍后重试");
+  } finally {
+    wecomDeptsLoading.value = false;
+    ensureCurrentDeptOption();
+  }
+}
+
+function ensureCurrentDeptOption() {
+  const cur = (form.dept || "").trim();
+  if (!cur) return;
+  const hit = wecomDepts.value.some((d) => d.name === cur || d.path === cur);
+  if (!hit) {
+    wecomDepts.value = [{ id: -1, name: cur, path: cur, parentId: 0, depth: 0 }, ...wecomDepts.value];
+  } else {
+    const byPath = wecomDepts.value.find((d) => d.path === cur);
+    if (byPath && form.dept !== byPath.name) {
+      form.dept = byPath.name;
+    }
+  }
+}
+
 function openCreate() {
   editing.value = null;
   Object.assign(form, {
@@ -152,6 +237,9 @@ function openCreate() {
     status: "active",
   });
   modalOpen.value = true;
+  // 每次打开重新拉一级部门，避免会话里还留着旧的「整棵树」缓存
+  wecomDeptsLoaded.value = false;
+  ensureWecomDepartments();
 }
 
 function openEdit(row: StaffRow) {
@@ -167,6 +255,8 @@ function openEdit(row: StaffRow) {
     status: row.status,
   });
   modalOpen.value = true;
+  wecomDeptsLoaded.value = false;
+  ensureWecomDepartments();
 }
 
 async function saveStaff() {
@@ -213,8 +303,19 @@ function removeStaff(row: StaffRow) {
   });
 }
 
-function syncWecom() {
-  message.info("企微通讯录同步尚未开放，请手工维护企微 ID");
+async function syncWecom() {
+  if (syncing.value) return;
+  syncing.value = true;
+  try {
+    const res: any = await syncWecomStaff();
+    const msg = res?.message || (typeof res === "string" ? res : "同步完成");
+    message.success(msg);
+    await loadList();
+  } catch (e: any) {
+    message.error(e?.message || "同步失败");
+  } finally {
+    syncing.value = false;
+  }
 }
 
 function routeTags(routes: string) {
@@ -229,11 +330,11 @@ function routeTags(routes: string) {
 <template>
   <Teleport defer to="#page-topbar-actions">
     <div class="staff-topbar-actions">
-      <button type="button" class="btn btn-secondary" @click="syncWecom">
-        <ProtoIcon name="refresh" :size="16" />同步企业微信
+      <button type="button" class="btn btn-secondary" :disabled="syncing" @click="syncWecom">
+        <ProtoIcon name="refresh" :size="16" />{{ syncing ? "同步中…" : "同步企业微信" }}
       </button>
       <button type="button" class="btn btn-primary" @click="openCreate">
-        <ProtoIcon name="userPlus" :size="16" />新建员工
+        <ProtoIcon name="userPlus" :size="16" />新增员工
       </button>
     </div>
   </Teleport>
@@ -363,29 +464,32 @@ function routeTags(routes: string) {
 
   <AdminModal
     v-model:open="modalOpen"
-    :title="editing ? '编辑员工' : '新建员工'"
+    :title="editing ? '编辑员工' : '新增员工'"
     size="md"
-    ok-text="保存"
+    ok-text="确认"
     @ok="saveStaff"
   >
     <div class="form-row">
       <label class="lbl">姓名 <span class="req">*</span></label>
       <input v-model="form.name" class="field" type="text" />
     </div>
-    <div class="form-row">
-      <label class="lbl">企微 ID <span class="req">*</span></label>
-      <input v-model="form.wecomId" class="field field-mono" type="text" placeholder="如 zhangmin@yt" />
-    </div>
     <div class="form-row">
       <label class="lbl">手机号</label>
       <input v-model="form.phone" class="field" type="tel" />
     </div>
     <div class="form-row">
-      <label class="lbl">部门</label>
-      <input v-model="form.dept" class="field" type="text" />
+      <label class="lbl">企业微信 ID <span class="req">*</span></label>
+      <input v-model="form.wecomId" class="field field-mono" type="text" placeholder="如 zhangmin@yt" />
     </div>
     <div class="form-row">
-      <label class="lbl">岗位</label>
+      <label class="lbl">所属部门</label>
+      <select v-model="form.dept" class="field" :disabled="wecomDeptsLoading">
+        <option value="">{{ wecomDeptsLoading ? "加载企微部门…" : "请选择部门" }}</option>
+        <option v-for="d in wecomDepts" :key="d.id + '-' + d.name" :value="d.name">{{ d.name }}</option>
+      </select>
+    </div>
+    <div class="form-row">
+      <label class="lbl">岗位 <span class="req">*</span></label>
       <select v-model="form.role" class="field">
         <option value="sales">销售</option>
         <option value="air">航线·空运</option>
diff --git a/inquiry-backend/src/views/inquiry/staffRole/staffRole.api.ts b/inquiry-backend/src/views/inquiry/staffRole/staffRole.api.ts
index 2072605..97ce15f 100644
--- a/inquiry-backend/src/views/inquiry/staffRole/staffRole.api.ts
+++ b/inquiry-backend/src/views/inquiry/staffRole/staffRole.api.ts
@@ -1,6 +1,6 @@
 /**
  * 员工岗位 API：对接主账 /inquiry/staffRole。
- * 与 Jeecg /sys/user 分离——本页管企微岗位绑定。
+ * 与 Jeecg /sys/user 分离——本页管企微岗位绑定；同步走主账 /syncWecom，浏览器不直连企微。
  */
 import { defHttp } from '/@/utils/http/axios';
 
@@ -11,6 +11,8 @@ enum Api {
   edit = '/inquiry/staffRole/edit',
   disable = '/inquiry/staffRole/disable',
   queryById = '/inquiry/staffRole/queryById',
+  syncWecom = '/inquiry/staffRole/syncWecom',
+  wecomDepartments = '/inquiry/staffRole/wecomDepartments',
 }
 
 export const getStaffList = (params) => defHttp.get({ url: Api.list, params });
@@ -19,3 +21,7 @@ export const saveStaff = (data, isUpdate: boolean) =>
   isUpdate ? defHttp.put({ url: Api.edit, data }) : defHttp.post({ url: Api.add, data });
 export const disableStaff = (id: string) => defHttp.post({ url: Api.disable, params: { id } });
 export const getStaffById = (id: string) => defHttp.get({ url: Api.queryById, params: { id } });
+/** 主账拉企微通讯录 upsert；返回 { fetched, created, updated, skipped, message } */
+export const syncWecomStaff = () => defHttp.post({ url: Api.syncWecom });
+/** 企微部门下拉（主账转发，禁止浏览器直连企微） */
+export const getWecomDepartments = () => defHttp.get({ url: Api.wecomDepartments });
diff --git a/inquiry-backend/src/views/inquiry/workOrder/index.vue b/inquiry-backend/src/views/inquiry/workOrder/index.vue
index 300a063..4786e52 100644
--- a/inquiry-backend/src/views/inquiry/workOrder/index.vue
+++ b/inquiry-backend/src/views/inquiry/workOrder/index.vue
@@ -72,6 +72,37 @@ function dash(v: any) {
   return s ? s : "-";
 }
 
+/**
+ * 主账 inq_ticket_status_log.action 是内部码，禁止当备注展示。
+ * transition 与「已报价」等 toStatus 重复，无用户备注时不再跟一段英文。
+ */
+const STATUS_LOG_ACTION_LABEL: Record<string, string> = {
+  transition: "",
+  retry: "系统重试",
+  abnormal_handle: "异常已处理",
+};
+
+function isInternalActionCode(v: string) {
+  return Object.prototype.hasOwnProperty.call(STATUS_LOG_ACTION_LABEL, v);
+}
+
+/**
+ * 时间线第二段：优先用户备注；否则把内部 action 译成中文；纯内部码且无文案则不展示。
+ */
+function timelineNote(x: any) {
+  const remark = String(x?.remark ?? "").trim();
+  if (remark && !isInternalActionCode(remark)) {
+    return remark;
+  }
+  const action = String(x?.action ?? "").trim();
+  const key = isInternalActionCode(remark) ? remark : action;
+  if (isInternalActionCode(key)) {
+    const label = STATUS_LOG_ACTION_LABEL[key];
+    return label ? label : "-";
+  }
+  return dash(action);
+}
+
 function fmtTime(v: any) {
   const s = (v ?? "").toString().trim().replace("T", " ");
   return s ? s.slice(0, 19) : "-";
@@ -83,6 +114,90 @@ function fmtMeasure(v: any, unit: string) {
   return s ? `${s} ${unit}` : "-";
 }
 
+/** 业务线英文码 → 中文，对齐旧主账 businessLineLabel。 */
+function businessLineLabel(v: any) {
+  const raw = String(v ?? "").trim();
+  const upper = raw.toUpperCase();
+  if (upper === "AIR") return "空运";
+  if (upper === "SEA") return "海运";
+  if (upper === "LAND") return "陆运";
+  if (upper === "MULTI") return "多段联运";
+  return raw;
+}
+
+/** FP:AIR|… 管道原文禁止当询价需求展示。 */
+function looksLikeRawFp(v: any) {
+  const raw = String(v ?? "").trim();
+  return raw.startsWith("FP:") || (raw.includes("|") && raw.includes(":"));
+}
+
+/**
+ * 询价需求摘要：对齐旧后台 requirementSummaryLines。
+ * 首行 = 业务线 · 路线；后续 = 货量 / 品名。结构化字段优先，不信 demandDetail 管道串。
+ */
+function requirementSummaryLines(t: any): string[] {
+  const businessLine = String(t?.businessLine ?? "").trim().toUpperCase();
+  const lineLabel = String(t?.bizTypeLabel ?? "").trim() || businessLineLabel(t?.businessLine);
+  const origin = String(t?.origin ?? "").trim();
+  const destination = String(t?.destination ?? "").trim();
+  const route =
+    origin || destination ? `${origin || "-"} → ${destination || "-"}` : "";
+  const heading = [lineLabel, route].filter(Boolean).join(" · ");
+  const lines: string[] = [];
+  if (heading) lines.push(heading);
+
+  const isAir = businessLine === "AIR" || lineLabel.includes("空运");
+  const isSea = businessLine === "SEA" || lineLabel.includes("海运");
+  const isLand = businessLine === "LAND" || lineLabel.includes("陆运");
+  const quantities: string[] = [];
+  const pieces = t?.pieces;
+  const weight = t?.weightKg;
+  const volume = t?.volumeCbm;
+  const plain = (v: any) => {
+    if (v == null || v === "") return "";
+    const n = Number(v);
+    return Number.isFinite(n) ? String(n) : String(v).trim();
+  };
+  if (isAir) {
+    if (pieces != null && pieces !== "") quantities.push(`件数 ${plain(pieces)}`);
+    if (weight != null && weight !== "") quantities.push(`毛重 ${plain(weight)}kg`);
+    if (volume != null && volume !== "") quantities.push(`体积 ${plain(volume)}CBM`);
+  } else if (isSea) {
+    if (pieces != null && pieces !== "") quantities.push(`件数 ${plain(pieces)}`);
+    if (weight != null && weight !== "") quantities.push(`重量 ${plain(weight)}kg`);
+    if (volume != null && volume !== "") quantities.push(`体积 ${plain(volume)}CBM`);
+  } else if (isLand) {
+    if (volume != null && volume !== "") quantities.push(`体积 ${plain(volume)}CBM`);
+    if (weight != null && weight !== "") quantities.push(`重量 ${plain(weight)}kg`);
+    if (pieces != null && pieces !== "") quantities.push(`件数 ${plain(pieces)}`);
+  } else {
+    if (pieces != null && pieces !== "") quantities.push(`件数 ${plain(pieces)}`);
+    if (weight != null && weight !== "") quantities.push(`重量 ${plain(weight)}kg`);
+    if (volume != null && volume !== "") quantities.push(`体积 ${plain(volume)}CBM`);
+  }
+  if (quantities.length) lines.push(quantities.join(" · "));
+
+  const cargo: string[] = [];
+  const goods = String(t?.goodsName ?? "").trim();
+  if (goods) cargo.push(`${isLand ? "货物品名" : "品名"} ${goods}`);
+  if (isAir) {
+    const customer = String(t?.customerName ?? "").trim();
+    if (customer) cargo.push(`客户 ${customer}`);
+  }
+  if (cargo.length) lines.push(cargo.join(" · "));
+
+  // 后端已 enrich 时直接用；仅当结构化拼不出时才回退已有标题（仍过滤 FP 原文）
+  if (!lines.length) {
+    const title = String(t?.demandTitle ?? "").trim();
+    const detail = String(t?.demandDetail ?? "").trim();
+    if (title && !looksLikeRawFp(title)) lines.push(title);
+    if (detail && !looksLikeRawFp(detail)) {
+      detail.split(/\r?\n/).map((x) => x.trim()).filter(Boolean).forEach((x) => lines.push(x));
+    }
+  }
+  return lines;
+}
+
 function mapTicket(t: any, quotes: any[] = [], attachments: any[] = [], timeline: any[] = []): TicketRow {
   const attachRows: TicketAttach[] = (attachments || [])
     .map((a) => ({
@@ -93,15 +208,15 @@ function mapTicket(t: any, quotes: any[] = [], attachments: any[] = [], timeline
     .filter((a) => a.name);
   const origin = dash(t.origin);
   const destination = dash(t.destination);
-  const route =
-    origin !== "-" || destination !== "-"
-      ? `${origin === "-" ? "" : origin} → ${destination === "-" ? "" : destination}`.trim()
-      : "";
+  const reqLines = requirementSummaryLines(t);
+  const salesName = String(t.salesName ?? "").trim();
+  // 发起人必须显示名称；企微 userid 仅作最后兜底（主账 enrich 后应已是中文名）
+  const initiator = salesName || t.salesWecomId || "—";
   return {
     id: t.workOrderNo || t.id || "",
-    initiator: t.salesName || t.salesWecomId || "—",
-    demandTitle: t.demandTitle || route || "—",
-    demandDetail: t.demandDetail || "",
+    initiator,
+    demandTitle: reqLines[0] || "—",
+    demandDetail: reqLines.slice(1).join("\n"),
     quotes: (quotes || []).map((q) => ({
       source: q.sourceLabel || q.source || "报价",
       price: q.priceText || "-",
@@ -111,7 +226,7 @@ function mapTicket(t: any, quotes: any[] = [], attachments: any[] = [], timeline
     attachRows,
     timeline: (timeline || []).map((x) => ({
       status: dash(x.toStatus || x.status),
-      remark: dash(x.remark || x.action),
+      remark: timelineNote(x),
       time: fmtTime(x.createTime),
     })),
     status: t.status || "询价中",
@@ -142,6 +257,14 @@ function routeText(row: TicketRow) {
   return row.demandTitle || "-";
 }
 
+/** 列表询价需求第二行起：与旧后台 summary-cell 多行展示一致。 */
+function demandDetailLines(row: TicketRow) {
+  return String(row?.demandDetail || "")
+    .split(/\r?\n/)
+    .map((x) => x.trim())
+    .filter(Boolean);
+}
+
 async function loadList() {
   loading.value = true;
   try {
@@ -350,17 +473,13 @@ function refresh() {
                 <span style="font-size: 12px; font-weight: 700">{{ row.initiator }}</span>
               </td>
               <td class="align-top">
-                <div style="font-weight: 800">{{ row.demandTitle }}</div>
-                <div
-                  style="
-                    font-size: 10px;
-                    color: #64748b;
-                    margin-top: 4px;
-                    white-space: pre-line;
-                    line-height: 1.5;
-                  "
-                >
-                  {{ row.demandDetail }}
+                <div class="summary-cell">
+                  <strong>{{ row.demandTitle }}</strong>
+                  <span
+                    v-for="(line, idx) in demandDetailLines(row)"
+                    :key="row.id + '-demand-' + idx"
+                    >{{ line }}</span
+                  >
                 </div>
               </td>
               <td class="align-top">
@@ -491,8 +610,9 @@ function refresh() {
           <ProtoIcon name="route" :size="14" />询价需求
         </div>
         <div class="ticket-detail-demand">
-          <div style="font-weight: 800; color: #0f172a">
-            {{ dash(current.bizType) }}：{{ routeText(current) }}
+          <div class="summary-cell">
+            <strong>{{ current.demandTitle }}</strong>
+            <span v-for="(line, idx) in demandDetailLines(current)" :key="'detail-demand-' + idx">{{ line }}</span>
           </div>
           <div class="ticket-detail-grid" style="margin-top: 8px">
             <div class="ticket-detail-item"><label>业务类型</label><span>{{ dash(current.bizType) }}</span></div>
@@ -503,7 +623,6 @@ function refresh() {
             <div class="ticket-detail-item"><label>品名</label><span>{{ current.goodsName }}</span></div>
             <div class="ticket-detail-item"><label>客户</label><span>{{ current.customerName }}</span></div>
           </div>
-          <div v-if="current.demandDetail" class="ticket-detail-note">{{ current.demandDetail }}</div>
         </div>
       </section>
 
@@ -570,3 +689,27 @@ function refresh() {
     </div>
   </AdminModal>
 </template>
+
+<style scoped>
+/* 询价需求列：对齐旧后台 summary-cell（首行加粗，后续灰色小字） */
+.summary-cell {
+  min-width: 230px;
+  white-space: normal;
+  word-break: break-word;
+  line-height: 1.55;
+}
+.summary-cell strong,
+.summary-cell span {
+  display: block;
+}
+.summary-cell strong {
+  font-size: 12px;
+  font-weight: 800;
+  color: #0f172a;
+}
+.summary-cell span {
+  margin-top: 3px;
+  color: #708090;
+  font-size: 12px;
+}
+</style>